Dispatch Operator

7 days ago

Baltimore, MD, United States Insight Global Full time

The Dispatch Operator is responsible for the rapid and accurate execution of Demand Response events across all of the organizations markets, ensuring 24/7 operational readiness. This role involves continuous monitoring of ISO grid conditions, real-time oversight of customer compliance, and proactive communication with internal teams and external clients regarding market situations. Operators manage dispatch logs, respond to customer inquiries, and escalate issues as needed while maintaining a customer-focused approach. Additional responsibilities include coordinating and scheduling bids to optimize revenue, developing and updating Standard Operating Procedures, and maintaining comprehensive knowledge of the organization's products and programs nationwide. The position requires bi-annual training, annual dispatch certification, and shift work to support a fully staffed, round-the-clock dispatch center.

Salary: $80,000

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience

Bachelors in STEM, Business or relevant degree
Proficient with Excel
Experience with Python

Nice to Have Skills & Experience

Energy/Demand Response experience
Dispatch experience
VB Scripting

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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