Customer Service Representative/CSR

6 days ago

Rockland, MA, United States Cummins-Wagner Co., Inc. Full time
Join our Team of Employee Owners

Why work for a company when you can own it?

FRMA/Siewert Equipment, a Division of Cummins-Wagner, is seeking a Customer Service Representative (CSR) at our Rockland, MA location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution of industrial and mechanical equipment.

Job Title: Customer Service Representative

Department: FRMA Inside Sales

Location: Rockland, Massachusetts

Reports To: Operations Manager

Job Overview:

The CSR plays a key role in a dynamic work environment to include direct customer interaction, quotation preparation, order entry, data tracking/reporting, and various other administrative functions. A high degree of computer proficiency, and who is motivated, flexible, and eager to support customers and coworkers. Provide support for assigned outside salesperson(s) and management to ensure internal and external customer satisfaction. Includes all phone and email communication is required. Assist the department with unassigned account activity as required. Provide technical assistance to customers on all products represented.

Our most successful Customer Service Representatives:
  • Possess superior communication and organizational skills
  • Exhibit goal-oriented behaviors and time management principles
  • Apply extensive attention to detail to all tasks
  • Exude a customer-focused attitude
  • Have the ability to resolve problems as they arise
  • Possess proficiency in basic math
  • Possess mechanical aptitude
  • Experience and proficiency using Windows-based programs
  • Have 5 years of related experience preferred*
  • Experience with mechanical equipment sales preferred*
  • Possess High School Diploma, or equivalent
  • Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility:
  • Answer telephone and email inquiries from customers
  • Understand and evaluate customer requirements for new pumps, pump systems, and spare parts.
  • Provide written and verbal quotations for new pumps, pump systems, and spare parts to customers
  • Review and analyze all customer purchases for accuracy and required documentation.
  • Enter customer orders in a timely manner to ensure satisfaction
  • Enter purchase orders and expedite as needed to ensure customer satisfaction.
  • Process all necessary paperwork for all transactions to ensure internal and external customer satisfaction
  • Expedite, provide shipment schedules, and coordinate deliveries as required
  • Coordinate Trade shows and Seminars
  • Perform all other duties as assigned
Cummins-Wagner Competitive benefits package:
  • Employee Stock Ownership Program (ESOP)
  • Competitive medical, dental, and vision insurance
  • 401(k) retirement savings plan with a match
  • Company paid term life, long and short-term disability
  • Paid time off and holidays
  • Generous tuition reimbursement program
  • Tool allowance program


Apply today and learn about your successful future as a team member of Cummins -Wagner Company, Inc.

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, age, handicap, religion, national origin, veteran status, or any other basis prohibited by applicable law.

Cummins-Wagner is a 100% Employee Owned Company.

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