Informatics Support Team Specialist

5 days ago

Plainfield, IN, United States Azenta Full time

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title
Informatics Support Team Specialist

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You'll Add Value

The Support Specialist will interact with customers prior to provide and/or after sale. Will provide prompt and accurate customer service and increase client satisfaction. Will provide technical assistance to clients and help troubleshoot software applications using remote troubleshooting techniques. The Support Specialist will help identify the severity and impact of issues to assist software engineering and project management teams understand technical issues that have occurred with customers as they arise to help prioritize appropriate reconfigurations of the software if needed.

What You'll Do

  • Provide prompt and accurate customer service support and address user tickets regarding software and technical use issues
  • Conduct remote troubleshooting
  • Will communicate directly with end-users to understand the issue being reported and ask targeted questions to diagnose problems
  • Train customer end-users on various software application systems they have purchased
  • Guide users with simple, step-by-step instructions
  • Test alternative pathways until issue is resolved
  • Record technical issues and solutions in appropriate internal tracking systems
  • Work with QA to develop Test Cases to prevent recurrence of issues.
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
What You Will Bring

Required
  • BSc in Computer Science or similar technical field of study or equivalent combination of education and experience
  • 1-5 years of relevant practical experience
  • Must have computer skills with ability to write scripts
  • Ability to perform remote troubleshooting
  • Ability to provide clear instructions
  • Ability to document and troubleshoot errors
  • Ability to work independent
Preferred
  • Experience with LIMS / LIS systems preferred
  • Experience in software support and quality methodologies
  • Working knowledge of issue tracking services (RedMine, Spiceworks, JIRA, etc.) a plus
  • Experience with Tier 2 or higher service level agreement
  • Knowledgeable of programming language (Python, Ruby, etc.)
Your Working Conditions:
  • General office setting


EOE M/F/Disabled/VET

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

United States Base Compensation: $79,000.00 - $99,000.00

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.

  • General Ledger Specialist

    5 days ago

    Plainfield, IN, United States Genuine Parts Company Full time

    Job Summary Under the supervision of the Accounting Manager, the General Ledger (GL) Specialist is responsible for maintaining the accuracy of a company's general ledger to ensure accuracy and completeness of financial records. This role involves posting journal entries, processing indirect expense payables, reviewing account activity, and supporting...

  • General Ledger Specialist

    2 weeks ago

    Plainfield, IN, United States Genuine Parts Company Full time

    Job Summary Under the supervision of the Accounting Manager, the General Ledger (GL) Specialist is responsible for maintaining the accuracy of a company's general ledger to ensure accuracy and completeness of financial records. This role involves posting journal entries, processing indirect expense payables, reviewing account activity, and supporting...

  • Airfreight Operations Specialist

    1 day ago

    Plainfield, IN, United States Sky Courier, Inc. Full time

    What makes DHL great? Our people! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. DHL Global Forwarding is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our...

  • Pricing and Contracting Specialist

    5 days ago

    Plainfield, IN, United States Clean Earth Holdings Full time

    Job Description The Pricing and Contracting Specialist will be responsible for all contract activations, pricing entry activities, and will serve as the liason between Account Managers, Customer Experience, Contracts Adminstration, and Pricing Teams. This role will serve as a key point of contact for supporting Clean Earth (CE) leadership in governing...

  • Pricing and Contracting Specialist

    1 week ago

    Plainfield, IN, United States Clean Earth Holdings Full time

    Job Description The Pricing and Contracting Specialist will be responsible for all contract activations, pricing entry activities, and will serve as the liason between Account Managers, Customer Experience, Contracts Adminstration, and Pricing Teams. This role will serve as a key point of contact for supporting Clean Earth (CE) leadership in governing...

  • Delivery Specialist

    1 week ago

    Plainfield, IN, United States O'Reilly Auto Parts Full time

    The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer returns. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS Operate company vehicles to deliver parts and...

  • Pharmacist District Support

    5 days ago

    Plainfield, IN, United States CVS Health Full time

    Pharmacist District Support page is loaded## Pharmacist District Supportremote type: On-Sitelocations: IN - Plainfieldtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 9, 2026 (30+ days left to apply)job requisition id: R0788064At CVS Health, were building a world of health around every consumer and surrounding ourselves with...

  • Pharmacist District Support

    6 days ago

    Plainfield, IN, United States CVS Health Full time

    Pharmacist District Support page is loaded## Pharmacist District Supportremote type: On-Sitelocations: IN - Plainfieldtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 9, 2026 (30+ days left to apply)job requisition id: R0788064At CVS Health, were building a world of health around every consumer and surrounding ourselves with...

  • Pharmacist District Support

    1 week ago

    Plainfield, IN, United States CVS Health Full time

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for...

  • Pharmacist District Support

    2 weeks ago

    Plainfield, IN, United States CVS Health Full time

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for...