Patient Experience Representative

2 days ago

Boston, MA, United States Children's Hospital Boston Full time

82319BRJob Posting Title:Patient Experience Representative - Adolescent MedicineDepartment:Ambulatory ServicesAutoReqId:82319BRStatus:Part-TimeStandard Hours per Week:30 Job Posting Category:AdministrationJob Posting Description:Position summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

  • Patient Encounter Management:

  • Providing positive and effective customer service that supports unit operations

  • Collaborating with referring providers and practices

  • Obtaining required authorizations to compile patient and staff schedules

  • Scheduling patients and supporting patients encounter

  • Check In / Check Out:

  • Greeting and directing patients, families and visitors

  • Monitoring daily schedule and coordinating flow with clinicians/supervisors

  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

  • Facilitating and directing communication with Financial Counseling

  • Administrative:

  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services

  • Providing routine clerical support as needed

Minimum qualifications

Education:

  • A high school diploma/GED

Experience:

  • Prior customer service or administrative experience preferred

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

  • The ability to work with diverse internal and external constituencies

Schedule will be 30 hours and either 3 or 4 days per week between 8am and 7:30pm. Tuesday, Wednesday, and Thursday availability required.

This role is eligible for a $1,500 sign on bonus

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only Pay Range:$19.06-$27.64 Hourly

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