Director, Digital Banking Risk

Vast Bank is looking to hire a Director, Digital Banking Risk

About Vast Bank

Since February of 1982, we've been a financial institution that has served customers in Northeast Oklahoma and beyond. Our deep roots in the community and commitment to personal service have enabled us to grow alongside our customers, creating conveniences and solutions to fit unique problems and lifestyles. For over 40 years, we've built a legacy on personal service, flexibility, strength, and integrity. Now, with bold leadership and a renewed commitment to customer-centricity, we're aiming higher for the next 40 years. New ideas, strong partnerships, and modern technology will accompany a winning culture to deliver more control and a surprisingly easy banking experience.

We're a company that believes in taking care of the people who make working here possible. In addition to competitive compensation, we offer a leading employee benefit package:

• Comprehensive benefits package & 401(k) match
• Professional development-opportunities for advancement
• Tuition assistance
• Transit reimbursement
• Paid time off
• & more

Summary of RoleThe Director, Digital Banking Product Risk is responsible for providing strategic leadership and oversight of risk management activities related to the Bank's digital banking products, services, platforms, and customer experiences. This role ensures that all digital banking initiatives are designed, implemented, and monitored within the Bank's risk appetite and in full compliance with applicable regulatory requirements. The Director serves as the primary risk advisor to the Digital Banking business line and collaborates closely with executive leadership to establish and maintain a comprehensive risk governance structure that aligns with the Enterprise Risk Management (ERM) Framework. The Director partners closely with Technology, Product, Operations, Compliance, BSA/AML, Fraud, and Cybersecurity to identify risks, implement controls, and ensure adherence to regulatory expectations.

Major Duties and Responsibilities

Risk Governance & Strategic Leadership

• Assist the Chief Risk Officer in developing, maintaining, and enhancing the Digital Banking Risk Governance Framework in alignment with the Bank's Enterprise Risk Management (ERM) Framework.
• Work with the CRO and executive leadership to establish and refine risk appetite statements, limits, and tolerances for digital banking products, channels, and operations.
• Serve as the primary liaison between Digital Banking leadership and the Enterprise Risk Management team to ensure a consistent understanding of risk expectations, policies, and required practices.

Product & Service Risk Assessments

• Lead the risk assessment process for new, modified, and expanded banking products, features, and service offerings related to the Digital Banking business line.
• Conduct end-to-end evaluations of inherent and residual risks-including strategic, liquidity, operational/business continuity, interest rate, price, credit, compliance, fraud, legal, information technology, information security, and third-party risks.
• Partner with Product, Technology, Operations, BSA/AML, Fraud, Finance and Compliance to identify and validate appropriate risk responses and effective control strategies.

Control Design, Monitoring & Prioritization

• Advise the Digital Banking business line on prioritization of risk mitigation strategies and development of effective product-level controls.
• Provide challenge and oversight to ensure controls are appropriately designed, tested, and monitored for effectiveness.
• Develop and implement processes to identify and escalate changes in customer behavior, product performance, technology, or regulatory expectations that require risk re-assessment.
• Oversee ongoing monitoring activities and collaborate with internal audit, compliance, and other risk partners during independent reviews.

Ongoing Risk Monitoring & Performance Management

• Establish processes for periodic review of risk exposure, control performance, and product-level KRIs and KPIs.
• Ensure Digital Banking performance metrics align with risk appetite, regulatory expectations, and strategic goals.
• Monitor emerging risks and trends in the digital banking ecosystem-including fraud schemes, cybersecurity threats, vendor and fintech partnership risks, and competitive industry developments.

Information, Communication & Reporting

• Develop and implement formal digital banking risk reporting processes for executive management, the Audit and Risk Committee, and the Board of Directors.
• Produce clear, data-driven reporting on key risk indicators, key performance indicators, and risk exposures across the digital banking portfolio.
• Provide timely escalation of material risks, control failures, or emerging threats that could impact digital banking operations or customer experience.

Additional Responsibilities

• Support third-party and fintech partnership risk assessments, including due diligence, contract review, and ongoing monitoring.
• Drive continuous improvement of risk frameworks, methodologies, tools, and automation within the digital banking risk program.
• Support regulatory exams, internal audits, and supervisory reviews related to digital banking activities, including preparation of responses, documentation, and remediation plans

Knowledge & Skills

Experience

10-12 years of experience in risk management, digital banking, fintech, cybersecurity risk, or related roles.

Deep understanding of digital banking platforms, digital identity, authentication methods, payments, and user experience risk.

Demonstrated experience interacting with regulators and managing regulatory exams.

Strong knowledge of FFIEC guidance, cybersecurity frameworks, and digital banking standards

Education/Certifications/Licenses

Bachelor's Degree in Management Business Management, Finance, Banking or related field.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Role Important Behavioral Skills

• Strong communication skills to develop good working relationships and to promote cooperation and compromise among various departments.
• Display the ability to research and comprehend a high level of knowledge in current and developing regulations.
• Ability to develop and maintain effective working relationship at all levels by proactively participating and contributing to a positive work environment, controlling emotions and temperament, and exhibiting courteous, respectful, and professional behavior.
• Ability to quickly adapt to changing environments, processes, and technologies. Technological ability and willingness to work remotely from home as required.
• Strong organizational skills.
• Ability to maintain composure under pressure or adverse circumstances, using effective strategies for managing personal stress.
• Ability to maintain personal and work direction when faced with ambiguity

ADA RequirementsPhysical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental And/Or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

EEO StatementIt is the policy of Vast Bank to afford equal opportunity in all phases of employment without regard to an individual's race, color, creed, religion, gender, national origin, age, disability, marital status, ancestry, sexual orientation, unfavorable military discharge for qualified individuals with disabilities, and for qualified disabled veterans and veterans of the Vietnam era, to the extent required by applicable local, state and federal law.

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