Real Time Futures Trade Support

We are conducting a search for a highly motivated and hands-on 2nd and 3rd Shift Trade Support & Quality Assurance Analyst to join a Trading Operations Futures Team. Experience with futures, options, and/or equities, as well as supporting real-time trading desks, is required.

The ideal candidate will have the opportunity to be in from the ground-up and have a direct impact on the operations of the new trading platform. They must demonstrate the ability to proactively participate in the end-to-end system testing process within a fast-paced trading environment. Candidates are required to develop a deep understanding of Business System Requirement documents and translate these concepts into automated production test scenarios.

This candidate will work 1st shift temporarily until the new trading platform goes live in 2025. Once that occurs, they will receive a shift differential and migrate daily workload to the new shift hours. The Futures team will be instrumental in creating policies and workflows that will persist through the launch of the new trading platform.

The Trading Operations team is responsible for all front-line customer support. It is critical that the candidate has a meticulous attention to detail in following operational processes and procedures. Trading Operations is also responsible for all client interface and business functionality testing of the Trading systems.

What You'll Do:

• Interacting directly with member Firm's trading desks to provide all operational support.
• Coordinate with external technical staff for firm configurations of trading sessions and networking connectivity.
• Maintaining and completing all daily Exchange Operations.
• Evaluate and monitor order status, net positions, daily settlements and client connectivity.
• Analysis and review of client investigations.
• Participating in the firm's Quality Assurance program.
• Developing, authoring and troubleshooting comprehensive test scenarios which are validated against the testing system.
• Proactively participating in the review of business requirements for the purpose of developing test case scenarios that ensure complete test coverage of application functionality.
• Developing, maintaining and executing test plans that validate new features and releases.
• Ensuring all software issues are reported and handled efficiently per the firm's software defect remediation process.
• Participating in all aspects of a full-life cycle development methodology.
• Developing and performing application certification with external clients to ensure smooth transition of new features being enabled in the production environment.
• Communicating status efficiently and ensuring the team is on track for all manual testing.
• Providing timely resolution of technical and user specific issues and requests.
• Engaging in continuous process evaluation and improvement.
• Assisting Department Manager with Industry-based calls.
• Maintaining knowledge of Industry trends and their impact on trade support.
• Troubleshooting technical and functional issues based on exchange Rules and system design.

• Bachelor's degree or equivalent in Finance or IT/Computer Science.
• Proficient in Microsoft Excel.
• Knowledge/prior use of JIRA tracking software is a plus.
• Futures, options and/or equities Industry background is a plus.
• Experience testing trade execution systems at an exchange or for an ECN/ATS is a plus.
• Must have the capacity to thoroughly understand the Software Quality Assurance testing process and best practices.
• Strong team based and customer facing verbal and written communication skills are a must.
• Must possess the aptitude for automated testing of a platform in an integrated testing environment, as well as testing user-interface and transaction-processing systems.
• Effective analytical and problem-solving skills.
• Required to be a self-motivated, patient, dynamic, organized and responsible team player.
• Function at a high level and prioritize critical tasks in a dynamically changing environment.
• Possess a strong sense of ownership and responsibility.