Product Specialist

Elessent Clean Technologies is a global leader in process technologies to drive sustainability and carbon neutrality in the metal, fertilizer, chemical, and oil refining industries with an unwavering commitment to customer support. We provide extensive global expertise across our portfolio of offerings in key applications - MECS® sulfuric acid production, STRATCO® alkylation, BELCO® wet scrubbing, and IsoTherming® hydroprocessing. Offering critical process equipment, products, technology, and services, we enable an array of industrial markets, including phosphate fertilizer, non-ferrous metals, oil refining, petrochemicals, and chemicals, to minimize their environmental impact and optimize productivity. We are dedicated to helping our customers produce high-quality products used in everyday life in the safest, most environmentally sound way possible, with a vision to make the world a better place by creating clean alternatives to traditional industrial processes.

Overview

The HEX Product Specialist serves as the subject matter expert for Elessent's gas-gas heat exchanger technologies. This role combines deep technical expertise with commercial and customer-facing responsibility. While primarily focused on engineering and product performance, the position also includes oversight of sales activities and direct interaction with clients to ensure alignment between technical solutions and business objectives.

Typical Duties and Responsibilities

• Develop and maintain product specifications, train fabrication partners on proper implementation.
• Collaborate with fabrication shops to improve product quality, reduce costs, and ensure compliance with applicable standards.
• Lead the thermal design while supporting the mechanical design of heat exchanger equipment to ensure optimal performance and manufacturability.
• Prepare accurate, timely, and complete customer proposals and cost estimates.
• Support global sales efforts by prioritizing customer requests and providing timely, technically sound, and commercially aligned responses to client inquiries.
• Lead or assist sales representatives and agents during client engagements to ensure technical credibility and alignment with customer requirements.
• Interface directly with customers to present solutions, conduct technical discussions, and build long-term relationships.
• Analyze customer and market data to recommend value-based pricing and configuration adjustments that enhance profitability and competitiveness.
• Update and maintain quotation tools, design templates, and process documentation to improve efficiency and consistency.
• Identify and recommend product improvements or innovations based on technical evaluation, field performance and customer needs.
• Support troubleshooting and field service activities to resolve performance or fabrication issues.

Knowledge and Skills

• Bachelor's degree in Mechanical or Chemical Engineering (required).
• 2-5 years of relevant experience in heat exchanger design, thermal systems, or process equipment.
• Strong background in thermal design, project estimation, and fabrication processes for process equipment.
• Experience collaborating with engineering, operations, and commercial teams to drive project success.
• Effective communicator with proven ability to manage client relationships and guide sales personnel.
• Able to handle multiple projects simultaneously in various proposal and execution stages.
• Familiarity with refining and chemical processes preferred.
• Knowledge of API, ASTM, and related fabrication codes desirable.
• Capable of working independently with minimal supervision while coordinating across functions.
• Willingness to travel approximately 20-25% for customer and vendor visits.

Ideal Candidate

The ideal candidate combines a hands-on engineering mindset with strong commercial awareness, excellent communication skills, and a passion for delivering reliable, efficient solutions to our clients.

Positions are open to candidates authorized to work in the United States for any employer. Elessent Clean Technologies is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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