Relationship Manager
2 weeks ago
Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email-with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About the Role:
The Relationship Manager is part of the Notion Sales organization who works closely with cross functional partners inside and outside of GTM. This individual owns the commercial relationship with the accounts they cover - including a specific focus on retaining their existing paid footprint, mitigating churn risk and ensuring their long term success. As part of this focus, Relationship Managers are measured on their book of business retention and ensuring we have predictable renewals that happen in a timely manner.
What You'll Achieve:
- Shaping the Relationship Management Team: The Relationship Manager role is a newer team at Notion. You'll join at the perfect time to shape how we grow and scale the function from here.
- Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better - and work with the product to inform what we do next.
- Commercial Point of Contact: You will be the primary commercial point of contact for all our customer's needs surrounding their renewal. You will summarize key learnings back to our leadership teams. This includes forecasting a healthy and predictable revenue business for your territory and identifying risks early
- Cross-functional partnership: Work with CSM team to identify at-risk accounts and put together a strategy to mitigate identified risk, ensure customer satisfaction, and secure the renewal.
- Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time - and there's so much more to do and learn.
- 2+ years of experience in account management/renewal management or Customer Success Management, preferably in a high-volume SaaS environment
- Ability to think systematically and operationally, with a focus on identifying and analyzing processes and workflows, to service a large set of customers
- Proven track record of meeting or exceeding renewal targets and revenue objectives
- Strong negotiation, presentation, and closing skills
- Ability to build strong relationships with customers and internal stakeholders
- Excellent analytical and problem-solving skills
- This role requires the ability to communicate trends, risks, and recommendations to leadership and cross-functional teams to adjust operational strategies and lead the direction of the development of new retention initiatives.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For this role, based in New York City, the estimated hourly rate for this role is $45.77 - $53.85 per hour with a $23,800 - $28,000 variable target, calculated to an OTE (On-Target Earnings) range of $119,000 - $140,000 per year.
By clicking "Submit Application", I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion's Global Recruiting Privacy Policy.
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