Mail Center Associate

1 week ago

Greensboro, NC, United States IST Management Full time
Overview

About IST Management:
IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.

Position Summary:
The Mail Service Associate will support the client in processing all incoming packages and mail using our technology in Greensboro NC in our centralized mail center. This role requires hands-on processing of all mail-packages, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will have experience handling and processing USPS mail for delivery, handling packages, and will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence and have excellent customer service. The ideal candidate must be reliable and dependable to report to work each day on time and have a valid DL.

Key Responsibilities:
  • Scan in all FedEx, UPS, Amazon packages and deliver them to staff/students througout the building promptly
  • Process all incoming and outgoing USPS mail apply postage using our postage machine
  • Drive a courier van (must have valid DL) around campus dropping off/picking up mail and packages and getting signatures from staff and students
  • Maintain accurate documentation, including job logs, time records, and productivity reports; Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for advancement and professional growth
  • Paid training and skill development
  • Dynamic and team-focused work environment
Hourly Compensation: $17.00-$17.00 USD per hour

Benefits Include: Paid Time Off, Paid Holidays, Medical, Dental, Vision, STD, LTD, Life, and 401K

Location: Greensboro, NC near North Carolina A&T University

Responsibilities

Job Responsibilities:
  • Ideal candidate will have experience in handling and processing USPS mail and packages and sending out packages, printing out package labels
  • Ideal candidate will have experience processing packages to be sent out and delivering packages to students
  • Drive courier van around campus and drop off/pick up packages
  • Familiarity with computer basics is required
  • Ability to communicate both verbally and written with customers/students and other employees and team memebers
  • Must have attention to detail and critically think through and resolve problems
  • Must have excellent customer service skills and be able to maintain a consistent, high level of service; Must have ability to multi-task, manage multiple accounts and establish priorities
  • A valid driver's license and/or reliable transportation to and from work
  • Lifting up to 40 pounds; Standing for long periods of time; Willingness to cross-train for other job functions
  • Must be comfortable being on your feet 5-6hrs per day
  • High school diploma or GED is required
Qualifications

Qualifications
  • High school diploma or GED and legal US authorization to work for any employer
  • Competency in performing multiple functional tasks; capable of lifting up to 55 pounds
  • MS Office Suite skills; Excellent communication skills both verbal and written
  • Have excellent customer service skills and be a team player

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