Help Desk Technician

2 days ago

Oklahoma City, OK, United States latitude Full time
This is a 3 month contract position onsite in Oklahoma City. Salary: $20-28/hour

Due to Government Contract, all viable candidates must have an active US Secret Security Clearance or higher

We are seeking a skilled Help Desk Technician with an active Secret clearance to support end users in a secure government or defense environment. This role provides technical troubleshooting, system support, and incident resolution for desktops, laptops, networks, and mission-critical applications. The ideal candidate has strong customer service skills, technical knowledge, and experience supporting IT systems in a DoD or federally regulated environment.

Responsibilities:
    • Provide Tier I/II technical support for hardware, software, and network issues, both remotely and on site.
    • Respond to and resolve help desk tickets, escalating complex issues as necessary.
    • Install, configure, and troubleshoot Windows operating systems, mobile devices, printers, and approved software.
    • Support account creation and maintenance within Active Directory, M365, and other secure systems.
    • Maintain, image, deploy, and track government-furnished equipment (GFE).
    • Ensure compliance with cybersecurity and information security policies (NIST, DoD STIGs).
    • Prepare and maintain detailed documentation of tasks, procedures, and ticket history.
Requirements:
    • Due to Government Contract, all viable candidates must have an active US Secret Security Clearance
    • 2+ years help desk experience
    • Bachelors Degree preferred


$20 - $28 an hour

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