Current jobs related to IT Field Technician - Raleigh, NC - Darkhorse Tech Inc

  • Field Technician

    2 weeks ago

    Raleigh, NC, United States GeoSonics Full time

    GeoSonics, Inc., an industry leading construction consulting company, specializing in pre-construction home inspections, seismic monitoring and community outreach is seeking a full-time, entry level Field Technician to join our team at our Raleigh, North Carolina location. As a Field Technician with GeoSonics, Inc. you will travel to various worksites, such...

  • Field Technician

    2 weeks ago

    Raleigh, NC, United States GeoSonics Full time

    GeoSonics, Inc., an industry leading construction consulting company, specializing in pre-construction home inspections, seismic monitoring and community outreach is seeking a full-time, entry level Field Technician to join our team at our Raleigh, North Carolina location. As a Field Technician with GeoSonics, Inc. you will travel to various worksites, such...

  • Field Technician

    1 week ago

    Raleigh, NC, United States GeoSonics Full time

    GeoSonics, Inc., an industry leading construction consulting company, specializing in pre-construction home inspections, seismic monitoring and community outreach is seeking a full-time, entry level Field Technician to join our team at our Raleigh, North Carolina location. As a Field Technician with GeoSonics, Inc. you will travel to various worksites, such...

  • Distribution Field Technician

    1 week ago

    Raleigh, NC, United States Actalent Full time

    Job Title: Distribution Field TechnicianJob Description The Distribution Field Technician is responsible for preparing field notes, drawings, specifications, and design estimates, and interacting with a variety of individuals, including engineers. The role requires developing a working knowledge of the National Electrical Safety Code (NESC), national...

  • Field Technician

    2 weeks ago

    Raleigh, NC, United States The High Companies Full time

    GENERAL DESCRIPTION: The position of Field Technician primarily supports our structural inspection process, working with the engineering team to collect deterioration and defect data in the field. The role will learn to use technology like 360 video walks and electronic tablets to document field conditions for review, assessment, and creation of inspection...

  • Field Technician

    2 weeks ago

    Raleigh, NC, United States The High Companies Full time

    GENERAL DESCRIPTION: The position of Field Technician primarily supports our structural inspection process, working with the engineering team to collect deterioration and defect data in the field. The role will learn to use technology like 360 video walks and electronic tablets to document field conditions for review, assessment, and creation of inspection...

  • Field Technician

    1 week ago

    Raleigh, NC, United States The High Companies Full time

    GENERAL DESCRIPTION: The position of Field Technician primarily supports our structural inspection process, working with the engineering team to collect deterioration and defect data in the field. The role will learn to use technology like 360 video walks and electronic tablets to document field conditions for review, assessment, and creation of inspection...

  • Field Technician

    2 weeks ago

    Raleigh, NC, United States Miller Environmental Group Full time

    Miller Environmental Group is seeking enthusiastic and hard-working Field Technicians/Laborers to join our operations team! You will be responsible for the cleaning and decontamination of regulated materials from spills, trenches, drains, oil/water separators, boilers, tanks, and other industrial cleaning applications. Specialized training and certification...

  • Field Technician

    5 days ago

    Raleigh, NC, United States Miller Environmental Group Full time

    Miller Environmental Group is seeking enthusiastic and hard-working Field Technicians/Laborers to join our operations team! You will be responsible for the cleaning and decontamination of regulated materials from spills, trenches, drains, oil/water separators, boilers, tanks, and other industrial cleaning applications. Specialized training and certification...

  • Field Technician

    6 days ago

    Raleigh, NC, United States Miller Environmental Group Full time

    Miller Environmental Group is seeking enthusiastic and hard-working Field Technicians/Laborers to join our operations team! You will be responsible for the cleaning and decontamination of regulated materials from spills, trenches, drains, oil/water separators, boilers, tanks, and other industrial cleaning applications. Specialized training and certification...

IT Field Technician

3 weeks ago

Raleigh, NC, United States Darkhorse Tech Inc Full time
About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with its clients.

Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Field Technician Summary

As a Field Technician in the Raleigh, NC area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will work from home to provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

Responsibilities
  • Provide excellent customer service via phone, remote, and on-site technical support
  • Walk clients through diagnostic procedures to identify and resolve errors
  • Communicate with vendors to request service, update, and resolve open tickets
  • Adhere to established methods for responding to and documenting support requests
  • Perform maintenance tasks on end user devices
  • Provide ongoing user training and self-fix solutions to clients
  • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
  • Handle technical requests such as password resets, drive mapping, and user account setup
  • Run network lines, punch down cable, and terminate RJ45 connections
  • Provide Saturday coverage as part of an on-call rotation schedule
  • Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more
Qualifications and Skills
  • Excellent verbal and written communication
  • Proven time management skills
  • Proven reliability and the ability to work independently
  • Excellent customer service skills
  • Problem solving and troubleshooting skills
  • 1-2 years of tech support experience
  • 1-2 years of customer service experience
  • Bachelor's degree in Information Technology or Computer Science is preferred
  • Must have reliable transportation

Hours: Monday through Friday 8:00am-5:00pm and rotating Saturday coverage

Please note: This is a hybrid role that requires onsite visits to our clients in and around Raleigh, NC. Candidates should reside in the Raleigh area, and have reliable transportation.