Hospice Account Executive

Employment Type:

Full time

Shift:

Description:

This position is not in Silver Spring but in DeMoines Iowa, with Mercy One

Hospice Territory Sales Representative / Account Executive

Location: Livonia, MI

Employment Type: Full-Time

Department: Sales & Outreach

Position Summary:

We are seeking a compassionate and results-driven Hospice Account Executive Representative to join our team. This role is responsible for achieving territory admission targets by implementing strategic sales plans, managing time and resources effectively, and fostering strong relationships with healthcare professionals and facility staff. The ideal candidate will have a passion for helping patients and families navigate their transition to hospice care, while promoting our full continuum of services including hospice and palliative care.

Key Responsibilities:

• Develop and execute territory sales plans to meet or exceed admission targets.

• Build and maintain positive relationships with discharge planners, nursing staff, and medical professionals.

• Accurately screen and complete referrals to ensure compliance with agency, state, and federal admission criteria.

• Collaborate with Agency Operations Management to review sales activities, identify opportunities, and address challenges.

• Support patients and families during the transition to hospice care, responding promptly to inquiries.

• Cross-sell hospice and palliative care services as appropriate.

• Ensure complete and accurate referral documentation for timely billing.

• Participate in interdisciplinary case conferences as needed.

• Maintain detailed records in CRM and territory management systems.

• Demonstrate exceptional customer service and interpersonal skills.

• Uphold company policies, procedures, and ethical standards.

• Engage in ongoing professional development and training.

Qualifications:

• Bachelor's degree or equivalent experience.

• 1-2 years of sales experience, preferably in hospice or healthcare.

• Strong communication and customer service skills.

• Proficient in managing multiple computer systems.

• Knowledge of Medicare regulations and managed care environments.

• Valid driver's license and reliable transportation.

• Ability to work in a fast-paced, dynamic environment.

• Willingness to participate in on-call and weekend rotations.

Physical & Work Environment Requirements:

• Frequent standing, walking, and lifting (up to 35% of time).

• Occasional bending, stooping, and patient positioning (up to 10% of time).

• Ability to perform detailed tasks with frequent interruptions.

• Travel to various work sites in all weather conditions as needed.

• Commitment to maintaining a safe and ethical work environment.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran