Birthing Families Navigator Team Leader

Erie Family Health Centers is proud to announce the opening of a new health center within the Sankofa Village Wellness Center, a cornerstone of the larger Sankofa Wellness Village development at the corner of Madison and Kildare in West Garfield Park (opening in early 2026). This innovative wellness village represents a transformative community investment, bringing together healthcare, housing, and community services under one vision. The Wellness Center itself will be a state-of-the-art facility providing comprehensive, affordable healthcare services, including medical, dental, and behavioral health, to patients of all ages, from newborns to seniors.

As part of Erie's commitment to health equity, this center will serve all community members regardless of insurance status, immigration status, or ability to pay. Join our mission-driven team in delivering high-quality, patient-centered care in a supportive and innovative environment dedicated to improving community wellness.

Erie Family Health Centers, a nationally recognized top workplace with 13 sites in Chicago and suburbs, is looking for a valuable addition to our Case Management department The Team Leader Birthing Families Navigator provides direct services to clients as well as supervises a team of Birthing Family Navigators. They work with medical providers and care teams as well as leverage reporting to identify potential clients and integrate Birthing Family support into the Erie sites where their team members are based. They partner with clients to complete assessments, care plans, make referrals, and deliver supportive services based on client needs. The Team Leader Birthing Families Navigator role includes outreach, advocacy, assessments, home visitation as needed, and documentation in funder data management system and electronic health record.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidate's experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

Birthing Families Navigator Role:

• Provides direct services including coordination of primary care (prenatal, post-partum, and/or pediatric care) and social services, outreach, face-to-face follow ups, risk assessments completion, referrals, home visitation as needed, and track clients' appointment failures.
• Collaborates with fellow Birthing Families Navigators to provide constant floor coverage so as to assure productive presence of a Navigator throughout the day.
• Maintains quality of the cases by achieving Erie's and grantor's programs goals

• Completes and reviews monthly reports
• Collects participant's surveys as required by grantors and returns them to the designated point of collection within the department
• Develop orientation plan, and evaluates direct reports in collaboration with Manager of Quality Assurance and Case Management Programs
• Conducts bi-weekly Quality assurance to measure performance and 1:1 meeting with direct reports
• Provides guidance and support to direct reports regularly through 1:1 supervisory meeting, case reviews and team meetings

• BA required in social work, child development, community health, or a related field

• Three (3) years of work experience in health, social or community services required
• Interest in supervising and motivated to learn people management

• Experience in a community health center or health care setting preferred
• Case Management or similar program experience preferred
• Any supervision experience a plus

• Bilingual fluency (English/Spanish) is required depending on the Erie site and/or population served. (May be required to assist or work with non-English/Spanish-only speaking patients and/or guests.)
• Intermediate Computer Skills: Intermediate proficiency in Microsoft Office required.
• Time management skills required.
• Requires knowledge and exceptional ability with written and oral communication skills and working with the public.
• Illinois driver's license and automobile insurance required.
• Travel between sites (when necessary).

• Experience with electronic health records and funder data management documentation preferred.

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.