Contact Center Business Analyst
6 days ago
Job Title: Contact Center Business Analyst
Location: Local to DC - Hybrid - Local candidates from the DMV areas are preferred
Duration: Long Term
Job Description:
Seeking a Business Analyst to analyze current Genesys workflows, gather business requirements, and ensure the Amazon Connect deployment aligns with banking operations, compliance, and customer experience goals.
- Document current Genesys workflows and processes
- Gather requirements from banking stakeholders
- Map customer journeys and define use cases
- Identify gaps, suggest improvements
- Support testing and validation
- Use tools: Visio, JIRA, Confluence, Excel, Power BI
- Skills: Business analysis, banking operations, process mapping
Tech Stack & Tools:
- Workflow & Process Mapping: Visio, Lucidchart, BPMN tools
- Requirements Management: JIRA, Confluence, Microsoft Word/Excel
- Data Analysis: Excel, Power BI (if needed)
- Experience in contact center operations, preferably in banking/financial services.
- Strong analytical, documentation, and communication skills.
- Familiarity with Genesys Engage and Amazon Connect workflows.
- Knowledge of banking compliance standards (e.g., PCI DSS, GDPR).
Thanks and Regards
Nava Surya
Talent Workforce Specialist
Phone: 571-660-1025
Email: navasurya.s@technogeninc.com
Web: www.technogeninc.com
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
-
Business Analyst
5 days ago
Washington, DC, United States Contact Government Services LLC Full timeBusiness Analyst CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and...
-
Business Analyst
4 days ago
Washington, DC, United States Contact Government Services LLC Full timeBusiness Analyst CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and...
-
Business Analyst
3 days ago
Washington, DC, United States Contact Government Services LLC Full timeBusiness Analyst CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and...
-
Business Analyst
3 days ago
Washington, DC, United States Contact Government Services LLC Full timeBusiness Analyst CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and...
-
Business Analyst
3 days ago
Washington, DC, United States Contact Government Services LLC Full timeBusiness Analyst CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and...
-
Business Analyst
2 days ago
Washington, DC, United States Contact Government Services LLC Full timeBusiness Analyst CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and...
-
Business Analyst
2 days ago
Washington, DC, United States Contact Government Services LLC Full timeBusiness Analyst CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and...
-
Business Analyst
2 days ago
Washington, DC, United States Contact Government Services LLC Full timeBusiness Analyst CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and...
-
Business Analyst
2 days ago
Washington, DC, United States Contact Government Services LLC Full timeBusiness Analyst CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and...
-
Business Analyst
2 days ago
Washington, DC, United States Contact Government Services LLC Full timeBusiness Analyst CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business Operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. CGS brings motivated, highly skilled, and...
