Restaurant Assistant Manager

2 days ago

Bentonville, AR, United States Potbelly Sandwich Works Full time
Job Title: Assistant Manager

Department/Function: Operations

Location: Field, in Shop

Reports to : General Manager

Job Level 1

Job Band Manager

Full-Time Nonexempt

Travel Requirements: Rarely

GENERAL DESCRIPTION

Earn Between $30,000 and $40,000 / year + Bonus

Leads and behaves according to Company Values. Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift. Assistant Managers must exercise a great deal of judgment and discretion regarding supervising employees and resolving customer issues. Any decisions must be consistent with the Company operating policies and procedures. Essential areas of focus include, but are not limited to:

FOCUS

People
  • Train, coach and develop Company Associates and Shift Leaders.
  • Formally evaluate Associate and Shift Leader performance, including completion and sign off of appraisals.
  • Conduct weekly feedback sessions with Associates, Certified Trainers and Shift Leaders.
  • Know, enforce, and educate Associates, Certified Trainers and Shift Leaders on all appropriate work rules, personnel policies, labor laws, and security and safety procedures.
  • Effectively recommend and/or implement appropriate corrective action.
  • Effectively recommend the hiring and retention of Associates, Certified Trainers and Shift Leaders.
  • Execute a plan to decrease turnover and improve Associate's job satisfaction.
  • Effectively schedule Associates, Certified Trainers and Shift Leaders.
  • Update the communication board with critical shop information.
  • Hold monthly Associate, Certified Trainer and Shift Leader meetings.
Customers
  • Effectively handle customer complaints.
  • Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
  • Ensure a clean and sanitary environment by assigning daily cleaning duties and weekly follow-up.
  • Properly execute, enforce and manage all food safety requirements and practices.
  • Enforce and maintain uniform policy.
  • Manage back-of-house to ensure standards are met.
  • Ensure shop security and safety by executing procedures properly.
Sales
  • Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes.
Profit
  • Control assigned P & L line items.
  • Control food components, labor, waste, and cash across shifts.
  • Count drawers and ensure proper cash handling procedures are followed.
  • Responsible for weekly update of daily prep sheet.
  • Maintain all food pars and appropriate inventory and place shop orders (from SMS, data source, etc.).
ESSENTIAL PHYSICAL FUNCTIONS
  • Must have the ability/stamina to work a minimum of 45 hours per week.
  • Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day.
  • Must be able to exert well-paced and frequent mobility for periods of up to five hours.
  • Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
  • Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
  • Must be able to tolerate higher levels of noise from music, customer and employee traffic.
  • Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
  • Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, problem-solving, maintaining cleanliness, training employees, execution of marketing plans and providing great customer service.
EXPERIENCE, EDUCATION AND BEHAVIORS
  • Must represent The Potbelly Way.
  • Minimum of at least 2 years management experience in either a restaurant or retail environment.
  • High School degree; Bachelor's degree, preferred.
  • As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.
  • Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
  • Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service.
  • Ability to maintain deadlines and prioritize while running an effective shift.
  • Exceptional customer service skills.
  • Strong business acumen.
  • Strong interpersonal and communication skills, both written and verbal.
  • Strong organizational skills and the ability to multi-task.
  • Ability to build and develop strong teams and handle conflict resolution.
  • Strong interviewing skills.
  • Ability to write effective schedules and maintain labor goals.
  • Knowledge of Microsoft Office.

  • Restaurant Manager

    2 days ago

    Bentonville, AR, United States Denny Full time

    Denny's, America's Diner, is seeking a talented Restaurant Manager to join our team. At Denny's, we are always open for you to be who you want, with the people you want, over the food you want. We celebrate the inherent creativity of our food and the uniqueness of all people. So, come as you are and enjoy pancakes for dinner or burgers for breakfast. You are...

  • Restaurant General Manager

    2 weeks ago

    Bentonville, AR, United States The Indigo Road Hospitality Group Full time

    Restaurant General Manager Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we...

  • Restaurant General Manager

    2 weeks ago

    Bentonville, AR, United States The Indigo Road Hospitality Group Full time

    Restaurant General Manager Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we...

  • Busser

    5 days ago

    Bentonville, AR, United States Thrive Restaurant Group Full time

    HomeGrown is different from any other restaurant job. We've taken the idea of everyday kindness and made a part of everything we do: The Schedule: We arrive to work early, but we're off by at least 3:30pm every day The Pay and Benefits: Making the same or better pay than traditional restaurant gigs, plus paid time off, vision, dental and medical for...

  • Busser

    1 week ago

    Bentonville, AR, United States Thrive Restaurant Group Full time

    HomeGrown is different from any other restaurant job. We've taken the idea of everyday kindness and made a part of everything we do: The Schedule: We arrive to work early, but we're off by at least 3:30pm every day The Pay and Benefits: Making the same or better pay than traditional restaurant gigs, plus paid time off, vision, dental and medical for...

  • Busser

    2 days ago

    Bentonville, AR, United States Thrive Restaurant Group Full time

    HomeGrown is different from any other restaurant job. We've taken the idea of everyday kindness and made a part of everything we do: The Schedule: We arrive to work early, but we're off by at least 3:30pm every day The Pay and Benefits: Making the same or better pay than traditional restaurant gigs, plus paid time off, vision, dental and medical for...

  • Busser

    33 minutes ago

    Bentonville, AR, United States Thrive Restaurant Group Full time

    HomeGrown is different from any other restaurant job. We've taken the idea of everyday kindness and made a part of everything we do: The Schedule: We arrive to work early, but we're off by at least 3:30pm every day The Pay and Benefits: Making the same or better pay than traditional restaurant gigs, plus paid time off, vision, dental and medical for...

  • Restaurant PM Server at The Hive

    3 days ago

    Bentonville, AR, United States 21c Museum Hotels Full time

    Job Description Reports To: Restaurant Managers, Food & Beverage Director ** General Purpose:** The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through verbal and non-verbal cues, makes recommendations and sells any item on the menu to even the most reluctant palate. The Restaurant Server...

  • Restaurant PM Server at The Hive

    1 week ago

    Bentonville, AR, United States 21c Museum Hotels Full time

    Job Description Reports To: Restaurant Managers, Food & Beverage Director ** General Purpose:** The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through verbal and non-verbal cues, makes recommendations and sells any item on the menu to even the most reluctant palate. The Restaurant Server...

  • Restaurant PM Server at The Hive

    1 week ago

    Bentonville, AR, United States 21c Museum Hotels Full time

    Job Description Reports To: Restaurant Managers, Food & Beverage Director ** General Purpose:** The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through verbal and non-verbal cues, makes recommendations and sells any item on the menu to even the most reluctant palate. The Restaurant Server...