Contact Center Partner Solution Engineer

What you can expectZoom seeks a Partner Consulting Solution Engineer to expand its Contact Center team, applying deep Customer Experience (CX) expertise to drive innovative solutions. Do you have a passion for working with Partners? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom

About the TeamPartner Contact Center Consulting Solution Engineers are experts in Zoom's Contact Experience solutions, overseeing technical onboarding, development, and enablement of CX-focused partners. Join us in helpingour Partners level up their contact centers and growing Zoom's next billion-dollar business.

Responsibilities

• Serving for North America and LATAM as the pre-sales CX channel Partner trusted advisor; translating technical and business requirements into solutions

• Developing trust with Partner Customer Experience pre-sales teams, leadership, and other key stakeholders

• Developing and maintaining lasting relationships with CX channel Partners

• Building technical business plans with focus CX Partners to drive Zoom CX adoption within the portfolio

• Executing technical presales training and ongoing enablement for ZCX Partners

• Engaging with ZCX Product teams internally to drive Partner and customer feedback to expand product innovation, adoption, and market leadership

?What we're looking for

• 5+ years of CX/Cloud CCaaS Channel Solution Engineering

• Strong business and technical acumen with demonstrated experience within the CX industry including Contact Center, Workforce Management, Workforce Engagement Management, Reporting/Analytics, Chatbot, Voicebots, AI

• Demonstrate understanding of Customer Experience market and trends, advocating for Channel led partnership strategy and vision

• Ability to build and execute go-to-market Channel strategies

• Experience implementing CX solutions is a plus

• Understanding of sell-through channel sales motions

Salary Range or On Target Earnings:

Minimum:

$131,200.00

Maximum:

$262,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application

Anticipated Position Close Date:

03/01/26

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment?

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines