Entry-Level Help Desk Technician

2 days ago

New York, NY, United States Mitchell Martin Full time
Title: Entry-Level Help Desk Technician

Location: Long Island, NY (Onsite)
Employment Type: Contract

Compensation
Pay Range:$18.00-$25.00/Hrs

Description
Join a team as a motivated and dependable technician.
Support clients with their day-to-day IT needs.
Gain hands-on experience in various environments.
Be a go-to problem solver for small business and residential customers.

Key Responsibilities
Serve as the first point of contact for clients with technical issues.
Troubleshoot basic hardware, software, and network problems.
Set up new devices and assist with routine maintenance tasks.
Document work, track issues, and follow up to ensure resolution.
Represent the company professionally during client interactions.
Escalate complex issues to senior technicians as needed.

Qualifications
Basic understanding of operating systems and common troubleshooting tools.
Strong communication and problem-solving skills.
Ability to work independently and manage time effectively.
A customer-first mindset and willingness to learn on the job.
Driver's license and reliable transportation for occasional on-site visits.

Core Technologies
Operating Systems | Office Suites | Troubleshooting Tools

Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy.

Benefits
Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks

EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement

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