Customer Service Associate

2 days ago

Henderson, NV, United States Porters American Retail Services Full time

JOB TITLE: Customer Service Associate - Part Time
SHIFT SCHEDULE: Varies
DEPT/LOCATION: 205 S. Stephanie St., Henderson, NV 89012
REPORTS TO: Retail Store Manager

The Customer Service Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.

DUTIES AND RESPONSIBILITIES

  • Provide friendly service to customers
  • Greet and assist customers
  • Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)
  • Account for all monies, cigarettes, and lottery tickets on assigned shift
  • Check the expiration date and face-off product
  • Follow proper safety protocols and procedures
PHYSICAL DEMANDS
  • Must be able to stand and walk for the duration of the shift
  • Regularly lift and or move up to 20-50 pounds
  • Must be comfortable working in a convenience store environment
  • Must maintain a professional appearance and abide by the Dress Code Policy
  • Must maintain a professional and friendly demeanor towards customers and fellow employees
  • Daily exposure to gasoline and oil products
  • Fast-paced environment
REQUIREMENTS
  • Must be 21 years of age or older
  • Must be flexible to work various schedules
  • Must have the ability to accurately handle money
  • Must have strong attention to detail
  • Must possess excellent verbal and written communication skills
  • Must have excellent customer service skills
  • Must be capable of effectively communicating with customers and co-workers
  • Must be able to work independently and be self-motivated
  • Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
  • Because we sell alcohol and have gaming on site, the state of Nevada requires our employees to have a Responsible Alcohol Training Card or TAM (Techniques of Alcohol Management) card.
    • Applicants must have a current Responsible Alcohol Training Card or TAM card at the time of hire.*
    • A current Responsible Alcohol Training Card or TAM card must be obtained and renewed at your own expense by completing the required training through the Nevada Department of Taxation or an authorized provider.

*Applicants are eligible to be hired without a current Responsible Alcohol Training Card or TAM card if they can show proof that they have taken the test and can show evidence of having done so with a temporary certificate while they await the original. The manager must be shown the original card within 2 weeks from the hire date and forward a copy of it to the HR Department to file in the employees' personnel file.

(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)

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