Director, Clinical Services

Posting Date
11/19/2025

740 Independence Circle, Virginia Beach, Virginia, 23455, United States of America

No Brag, Just Fact

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

General Purpose of the Job

The Director, Clinical Services (DCS) serves as a strategic driver of clinical excellence. Empowering Clinical Services teams by driving accountability for safety response/readiness, developing talent through coaching, leading clinical outlier support initiatives across their division, and setting clinical strategy in partnership with divisional leaders. This role ensures alignment on quality improvement plans, regulatory compliance, strategic execution of clinical initiatives, and measurable outcomes in quality, safety, and patient care.

Essential Duties & Responsibilities:

Safety Response & Readiness

• Drive accountability with Clinical Services Managers to their core safety responsibilities; ensure timely completion of Safety Snapshots.

• Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).

Coaching & Talent Management

• Drive accountability with MCS team to performance outcomes.

• Coach MCS where underperforming or struggling with difficult relationships.

• Create space for regular development conversations; advocate for TM growth opportunities/succession planning.

Driving Clinical Outlier Support

• Drive prioritized process execution for opportunity areas in partnership with Operations & Home leaders.

• Resource priorities by largest value to clinical excellence.

• Rally MCS team across Division to drive clinical outcomes/safety for all modalities.

• Collaborate with Operations leaders to drive accountability where appropriate.

Sets Clinical Strategy for Division

• Lead Division's Clinical Landscape/strategic alignment on outcomes/quality/safety in partnership with DVP.

• Execute rollout of clinical initiatives/action plans; ensure accountability/measurable outcomes.

Perform other duties as assigned

Required:

• Bachelor's degree in nursing or related field.

• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.

• Strong knowledge of regulatory requirements and quality improvement processes.

• Excellent communication and leadership skills.

• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook

• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook

Preferred:

• Master's degree in nursing, Healthcare Administration, or related field.

• Experience in dialysis or nephrology.

• Certification in healthcare quality or patient safety.

• Experience managing remote teammates.

Certificates, Licenses, and Registrations

Required:

• Current RN license in state of practice with no Board of Nursing disciplinary actions.

• Current driver's license, reliable transportation, and vehicle insurance in the state of residence.

Preferred:

• Certification in Healthcare Quality (CPHQ) or similar

• CPR & ANNA certification

• Currently hold or previously have held CNN, CSN, or Bonet Certification

Travel and Time Requirements

• Regional travel up to 50% of the time

• Availability for evening and weekend work as needed

• On-site presence in facilities 2-3 days per week

Additional Requirements

Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Work Environment: Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Visual: Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.

• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-SS4

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

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