System Administrator 3

Description:

Supports the implementation, troubleshooting, and maintenance of IT systems. Oversees the infrastructure and processes associated with these systems. Provides operational support across client/server, storage, network devices, and mobile platforms, including monitoring and resolving issues. Handles Tier 1 (Help Desk), Tier 2, and Tier 3 (Escalation) problem identification, diagnosis, and resolution. Manages escalation procedures and communicates status updates to agency leadership and internal stakeholders. Assists with dispatch system and hardware issues, remaining engaged throughout the resolution process. Configures and administers UNIX, Linux, and Windows operating systems, including installation, software updates, network component configuration, and performance enhancements to ensure system reliability and efficiency.

• Support the implementation, maintenance, and troubleshooting of IT systems.
• Oversee daily configuration and operational tasks for IT systems.
• Handle Tier 1 (Help Desk) support, including identifying, diagnosing, and resolving technical issues.
• Assist users in accessing and effectively using IT systems.
• Provide Tier 1 and Tier 2 (Escalation) support for problem identification and resolution.
• Manage user accounts, including creation, activation, modification, deactivation, and removal.
• Ensure configuration management and implement system security controls to maintain compliance.
• Conduct regular vulnerability scans to assess system security.
• Maintain IT systems through daily operations, monitoring, and issue resolution across client/server, storage, network, and mobile devices.
• Apply IAVA security patches and document patch status in designated tracking systems.
• Support escalation procedures and communicate system status to agency leadership and internal stakeholders.
• Optimize system performance and resource usage, and conduct capacity planning and analysis.
• Deliver advanced troubleshooting support for IT systems.
• Provide detailed analysis and feedback to agency leadership and internal stakeholders for escalated support tickets.
• Assist in resolving dispatch system and hardware issues, remaining actively involved throughout the resolution process.
• Configure and administer UNIX, Linux, Windows, and other applicable operating systems; install and update OS software; maintain system integrity; configure network components; and implement enhancements to improve reliability and performance.
• Coordinate system changes with the Information System Security Officer (ISSO) and Information System Owner (ISO) as part of the Change and Configuration Management process.
• Support the ISO by completing assigned milestones within the Plan of Action and Milestones (POA&M) and tracking progress.
• Ensure IT assets comply with Identity and Access Control Management (ICAM) policies.
• Provide Tier 2 (Escalation) support for identifying, diagnosing, and resolving technical issues.
• Apply expertise in mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI), including remote GPU and memory scaling.
• Contribute to the design of systems, mission architecture, and related hardware components.
• Demonstrate a solid understanding of system administration interdependencies within a Service-Oriented Architecture (SOA) framework.
• Diagnose and resolve complex issues involving server hardware, software applications, and system integration.

Qualifications:

• A bachelor's degree in a technical discipline from an accredited college or university is required. Alternatively, four (4) additional years of system administration experience may be substituted in place of the degree.
• A minimum of fifteen (15) years of experience as a System Administrator (SA) supporting programs and contracts of similar scope, type, and complexity is required.
• Must meet DoD 8570 requirements, including Information Assurance Technical (IAT) Level II certification and a valid Computing Environment (CE) certification. Acceptable CE certifications include Microsoft OS or CentOS/Red Hat OS.
• Requires at least six (6) years of experience in IT Service Management (ITSM).
• ITIL 4 platform certification is mandatory.
• For roles assigned to Directory Services TTOs, experience is required in Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and Microsoft Exchange.
• For assignments under Desktop & Enclave Services TTOs, a strong understanding of mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI)-including remote GPU and memory scaling-is essential.

Requirements:

• U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
• Certification Requirements:
  • DOD 8570 Certification IAT Level II, Computing Environment (CE) certification and ITIL 4 certification required

This position requires an active Security Clearance with appropriate Polygraph.

About us:

Founded in 2007, Columbia Technology Partners is Woman-Owned, Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.

At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.

That's why our pay is competitive, our missions are critical, and our benefits
represent what matters most to CTP: Our People.

Salary Range Transparency

At Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions.

How We Determine Salary Ranges

Our salary ranges are based on the following key factors:

• Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure.
• Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.
• Experience and Qualifications: An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.
• Location: Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.
• Company Performance: Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.

Really good benefits, for really GREAT people:

From our CTP Family to yours, we know how important these decisions are. Your benefits are about you, not us. Tell us what you need in order to see a future at CTP; lets get where you're going, together.

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.

Vision + Dental: Both free to you + paid in full by CTP.

Retirement: 401k - 6% company contribution

PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks Jury Duty, Bereavement + Military Leave provided.

Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.

Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.

Profit Sharing Bonus: End of year cash gets added to your bottom-line.

Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.

Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine