Hotel Front Desk Agent
18 hours ago
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(K) Match
- Paid Time Off
QUALIFICATIONS
- Hilton Brand Experience with PEP experience is a PLUS
- 1 year hotel front desk experience preferred
- 1 year Customer Service experience required
- Strong Work Ethic
- Ability to be a team-player.
- Willingness to work 2 night audit and 3 day shifts is highly desirable in a candidate.
- Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages.
- Coordinates the delivery of guest services by other hotel departments and outside businesses
- Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system.
- Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
- Maximizes room revenue and occupancy levels through suggestive selling.
- Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register.
- Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories.
- Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests.
- Operates the applicable franchise terminal and performs designated training and maintenance tasks.
- Monitors in-house computer accuracy to ensure maximum occupancy.
- Examines the day's reservations for correct date, type of room reserved, and any special requests.
- Complies with the hotel's security and emergency procedures as well as operational policies and procedures.
- Complies with all corporate office and applicable franchise policies and procedures.
- Maintains order and cleanliness of the front desk area.
- Provides assistance to other employees to contribute to the smooth operation of the department and hotel.
- Complete all items on checklist prior to completing shift close out.
- Participates in MOD schedule with Front Desk Manager or General Manager are off property.
- Performs other related unrelated tasks as assigned by management.
- Environmental Conditions
- 95% Inside: Protection from weather conditions but not necessarily from temperature changes.
- 5% Outside: No protection from weather conditions during property walks and inspections.
- Essential Skills
- Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures.
- Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting.
- Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
- Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
- Knowledgeable in Reservations/Inventory management.
- Educational/Vocational Preparation
- High school graduate or equivalent.
- Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.
-
Hotel Front Desk Agent
6 days ago
Clearwater Beach, FL, United States Crestview Management, LLC Full timeHotel Front Desk Agent Job Description A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities. Responsibilities: ...
-
Hotel Front Desk Agent
17 hours ago
Clearwater Beach, FL, United States Crestview Management, LLC Full timeHotel Front Desk Agent Job Description A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities. Responsibilities: ...
-
Front Desk Agent
2 days ago
Sunny Isles Beach, FL, United States The Sunny Hotel Full timeProperty Description The Sunny Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk,...
-
Front Desk Agent
1 week ago
Miami Beach, FL, United States Nobu Hotel Miami Beach Full timeProperty Description Nobu Hotel Miami Beach is an upscale hotel located in the heart of Miami Beach, known for its world-class amenities, luxurious accommodations, and renowned dining experiences. As a job applicant, joining the team at Nobu Hotel Miami Beach means being part of a prestigious hospitality brand that offers exceptional service to discerning...
-
Front Desk Agent
2 weeks ago
Miami Beach, FL, United States Nobu Hotel Miami Beach Full timeProperty Description Nobu Hotel Miami Beach is an upscale hotel located in the heart of Miami Beach, known for its world-class amenities, luxurious accommodations, and renowned dining experiences. As a job applicant, joining the team at Nobu Hotel Miami Beach means being part of a prestigious hospitality brand that offers exceptional service to discerning...
-
Front Desk Agent
8 hours ago
Miami Beach, FL, United States Nobu Hotel Miami Beach Full timeProperty Description Nobu Hotel Miami Beach is an upscale hotel located in the heart of Miami Beach, known for its world-class amenities, luxurious accommodations, and renowned dining experiences. As a job applicant, joining the team at Nobu Hotel Miami Beach means being part of a prestigious hospitality brand that offers exceptional service to discerning...
-
Front Desk Agent
1 week ago
Miami Beach, FL, United States South Beach Group Hotels Full timeJob Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards....
-
Front Desk Agent
5 days ago
Miami Beach, FL, United States South Beach Group Hotels Full timeJob Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards....
-
Front Desk Agent
5 days ago
Miami Beach, FL, United States South Beach Group Hotels Full timeJob Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards....
-
Front Desk Agent
2 weeks ago
Miami Beach, FL, United States South Beach Group Hotels Full timeJob Title: Front Desk Agent Classification: Nonexempt Department: Front Desk Reports to: Front Desk Manager Job Description Summary/Objective The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards....
