Clinical Support Specialist

6 days ago

Charlotte, NC, United States Enterra Medical, Inc. Full time
Clinical Support Specialist - Charlotte, NC
Enterra Medical is a medical device company dedicated to a singular focus: helping more people with chronic gastroparesis live better lives by advancing technology, expanding clinical science, and accelerating access to the Enterra® Therapy.
The Enterra Medical Clinical Support Specialist is a predominantly clinically driven position designed to support surgical implant placement, post operative patient management, troubleshooting, customer service, HCP and patient education activities, and clinical study support when requested. In certain instances, this person may be engaged in market development activities depending on the needs of the business and territory.
Responsibilities:
  • Provide expert clinical support to physicians, APPs, and other health care providers during the evaluation, implantation, and post operative management phases of the therapy.
  • Educate and train health care professionals on gastroparesis treatment, associated clinical data, patient selection, and appropriate implementation of Enterra Therapy.
  • Respond to customer needs, questions, and concerns regarding products and services.
  • Appropriately record and submit any product observations and/or complaints to the Enterra Medical Quality Management System.
  • Support, as needed, clinical study efforts from Enterra Medical.
  • Partner effectively with the Therapy Consultant Team on assigned activities.
  • Manage the company's resources within guidelines and governmental regulations.
  • Be available for calls after normal working hours as needed by the customer and Enterra Medical.
Requirements:
  • Bachelor's degree with a clinical focus and/or Allied Health/Life Sciences.
  • Minimum of 3 to 5 years' documented experience in patient/clinical care.
  • Experience in supporting surgical procedures and/or supporting gastroenterology/foregut disease states strongly desired.
  • Ability to travel extensively between 25-40% of working hours.
  • Must be local to Charlotte, North Carolina

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