Team Leader
2 weeks ago
(Supporting Fitness & Well Being at Everett Activity Center)
Position Description: A Work-Fit Fitness & Well Being Team Lead is responsible for exceeding customer expectations by planning, organizing, communicating, developing, delivering, and measuring Work-Fit services.
Reports to: Team Leads communicate with the Regional Lead of Fitness and Well Being. The direct report will be detailed in the Work-Fit job offer.
Consulting Partners: Team Leads consult with the Work-Fit Operations Team; other Team Leads; Work-Fit team members (Industrial Athlete, Fitness, and Well Being); and key client contacts including leadership in Health & Safety, Ergonomics, Medical, and Client Management.
Hourly Pay Range: $37.50 - $40.00
Duties and Responsibilities
1. Policy and Procedures
- Maintain a safe, secure, and professional work environment by communicating and enforcing policies and procedures.
- Ensure quality service by understanding, teaching, and enforcing Work-Fit and client policies.
- Maintain and apply the agreed Standard Operating Procedure (SOP) Manual defining service delivery at the client site.
- Use aggregated data to establish strategic goals aligning Work-Fit services and resources with customer needs.
- Collaborate with leadership to set goals for fitness and well-being programs.
- Identify and evaluate trends, presenting actionable recommendations to create a unified vision and improve programs.
- Manage annual budget, review and forecast monthly, analyze variances, and initiate corrective actions.
- Document all service interactions in Work-Fit and client record systems per policy.
- Conduct quality reviews of record management practices and implement improvements.
- Develop and review the Work-Fit scorecard within agreed timelines with Regional and Client Leadership.
- Review monthly and quarterly data, share insights with employees, and prepare presentations for Quarterly Business Reviews (QBR) to align stakeholders on progress and next steps.
- Recruit, onboard, train and lead Fitness & Well Being Specialists.
- Conduct performance evaluations, coaching, and professional development planning.
- Review monthly service performance using data-driven results to identify wins and opportunities.
- Support team members in creating growth plans aligned with client needs and personal goals.
- Meet one-on-one with team members weekly, and report back to Regional Lead wins, opportunities, and any help needed.
- Host a weekly team meeting sharing strategies and expectations and providing a team building opportunity.
- Foster collaboration and best practice sharing across the immediate team and larger Fitness & Well Being team enterprise wide.
- Implement strategies to retain employees by fostering engagement, recognizing achievements, supporting career growth, and creating a positive work environment.
- Deliver agreed Scope of Services per SOP
- Ensure high-quality fitness center operations, group exercise programs, and well-being campaigns and services.
- Oversee scheduling, resource allocation, and adherence to scope of services.
- Collaborate and integrate with Industrial Athlete services and leadership.
- Serve as primary liaison with on-site client leadership for Fitness & Well Being initiatives at the Everett Activity Center in collaboration with Regional Lead.
- Conduct regular customer interviews (at least every 90 days) to assess impact of services alongside Regional Lead.
- Participate in client meetings and committees, such as Quarterly Business Review and Best Practice Share.
- Stay current with policies, credentialing, and laws governing professional practice.
- Advance knowledge through workshops, certifications, courses, publications, networking, and benchmarking best practices.
- Provide monthly professional development for staff to practice quality, safety and security procedures (i.e. safety drills, emergency drills, etc.).
- Oversee and support the development of marketing strategies for fitness and well-being programs in collaboration with Regional Lead and Client Management.
- Oversee and promote Well Being team planning and site engagement through events, campaigns, and educational materials.
- Oversee and support the development of a culture of health and responsibility through educational content distribution.
- Ensure security of sensitive records at all times.
- Maintain a clean, organized work area.
- Ensures fitness facilities are safe, clean and well-maintained.
- Oversee equipment maintenance, inventory, and emergency preparedness.
- Coordinate facility maintenance and ensure equipment calibrations per specifications.
- Monitor usage of fitness facilities and program participation.
- Support site and enterprise fitness & well-being initiatives (e.g., screenings, 5K, benefits fairs).
- Report program metrics and outcomes to leadership and distribute to team.
- Attend weekly leadership meetings.
11. Other Duties and Projects as Assigned
Requirements
- Bachelor's degree in health, wellness, exercise science, or related field (Master's preferred).
- Professional certification in a health-related discipline.
- CPR/AED certification.
- Minimum 3 years of experience in fitness/wellness program delivery and team leadership.
- Strong communication, organizational, and time management skills.
- Proficiency in Microsoft Office and electronic recordkeeping systems.
- Ability to work independently and adapt to various work environments.
- Comfortable delivering services in manufacturing, warehousing, office, and outdoor settings.
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