Supervisor, Field Service

6 days ago

Erie, PA, United States Spectrum Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive in environments where operational excellence and team development drive customer satisfaction? As a Field Services Supervisor at Spectrum, you will oversee installation and service operations from the node to the home, ensuring every aspect meets our technical standards and safety protocols. Lead a team dedicated to delivering superior craftsmanship and performance, making a measurable difference in the experience our customers receive.

How You'll Make an Impact
  • Supervise installation and service operations to meet customer and technical standards
  • Coordinate training, mentor team members, and conduct performance evaluations to drive productivity and safety
  • Conduct quality control checks and field safety observations to ensure compliance with Spectrum standards
  • Resolve and proactively prevent escalated customer issues through effective problem-solving
  • Facilitate communication and cooperation with internal teams and service partners to support operational excellence
  • Ensure team members maintain necessary company-issued tools and equipment
  • Maintain records and documentation according to Spectrum's policies
Working Conditions
  • Work indoors in confined spaces and poorly ventilated areas, including attics during extreme temperatures
  • Exposure to dust, noise, insects, pets and cleaning solutions
  • Perform duties in commercial, factory and outdoor environments, sometimes near power lines and electricity
  • Travel in inclement weather and work at various heights above ground on telephone and power poles
  • Some out-of-town and overnight travel required based on business needs
  • Occasional overtime, weekend or second shift work as needed
  • Some tasks performed in an office setting
WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

Education:
  • Associates degree in electronics or related field, or equivalent work experience
  • Industry and vendor specific certifications and training, such as NCTI, SCTE, BCT/E
Experience:
  • 5+ years of field technician work experience
  • Supervisory experience in a technical environment or equivalent work experience
  • Experience with complex cabling jobs, including installation of Cat5/Cat6 cabling
  • Experience programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches, and wireless access points in commercial environments
Skills:
  • Ability to read, write, speak, and understand English
  • Effective communication skills with employees, customers, and suppliers
  • Advanced understanding of TCP/IP stack and network design
  • Ability to use software tools, computer applications, and test equipment
  • Knowledge of basic network devices and appliances
  • Ability to safely use weight-bearing equipment
  • Valid driver's license with satisfactory driving record
Preferred Qualifications

Education:

Experience:
  • 1+ year(s) of supervisory or leadership experience
Skills:
  • Ability to manage customer interactions, resolutions and demonstrate leadership qualities and motivate others
  • Ability to handle multiple projects and tasks, prioritize and organize effectively
  • Moderate knowledge of residential and commercial facility construction design and layout
  • Basic knowledge of Spectrum's products and services

#LI-MW3
TCB401 2025-65450 2025

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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