RV Service Advisor
2 days ago
Are you passionate about recreational vehicles and dedicated to exceptional customer service? Join our team at Holiday World RV as a Service Advisor We're seeking a dynamic communicator with a professional demeanor and a strong work ethic to connect with customers, coordinate service appointments, and bridge the gap between clients and our skilled technicians. Ideal candidates are detail-oriented, excel at follow-through, and thrive in delivering outstanding customer experiences.
Job Responsibilities
- Warmly greet service department customers and address their needs promptly
- Listen attentively to customers and clearly communicate repair requirements to technicians
- Promote additional services with integrity, using low-pressure upselling techniques
- Provide accurate cost estimates for repairs and maintenance
- Follow dealership guidelines for customer vehicle care and operations
- Keep customers updated on repair progress and follow up diligently
- Inspect completed repairs to ensure top-quality standards
- Notify customers when their vehicles are ready for pickup
- Review repairs and costs with customers, ensuring clarity and satisfaction
- Address minor customer concerns and complaints professionally
- Maintain high Customer Satisfaction Index (CSI) scores aligned with dealership goals
Competitive salary plus commission, based on experience.
Education and/or Experience
- High school diploma or equivalent required
- Prior experience in a service-related role is preferred but not mandatory
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with company matching
- Paid Holidays and Vacation
- Annual Bonus Plan
- Paid Training
- Opportunities for career growth
Holiday World RV is a leader in the RV industry, proudly operating some of the nation's top dealerships. As a growing company, we're committed to excellence and value our employees as our greatest asset. Join our team and become part of the premier destination for RVers in our market
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