Customer Success Manager

1 week ago

Austin, TX, United States Noble Hearts Hr Consulting Full time
Location: Austin, TX (In-Office)
Job Type: Full-Time, Onsite
Department: Customer Success / SaaS

Noble Hearts HR Consulting & Staffing is partnering with an innovative, AI-first SaaS company to hire a Customer Success Manager to support onboarding, adoption, and long-term customer success. This role is ideal for someone who thrives in startup environments, builds trusted relationships, and uses modern SaaS and AI-driven tools to deliver meaningful customer outcomes.

This is not a passive support role. You will own and shape customer experiences across the full lifecycle, leveraging SaaS platforms and AI-driven insights from onboarding through long-term success.
Role Highlights
  • Lead customer onboarding, enablement, and adoption initiatives
  • Build strong, trusted relationships with customers through proactive engagement
  • Conduct customer trainings, check-ins, and business reviews
  • Monitor customer health metrics, usage data, and key performance indicators (KPIs)
  • Identify risks and opportunities within customer accounts and act early
  • Partner cross-functionally with Sales, Product, and Support teams
  • Contribute to the evolution of customer success processes in a growing SaaS organization
Environment & Experience

This role operates within a fast-paced startup and SaaS environment where tools, workflows, and processes are continuously evolving. You will work closely with teams deploying AI-enabled solutions, requiring curiosity, adaptability, and sound judgment.

Experience supporting SaaS platforms, AI-driven tools, CRMs, or scaling technology companies is strongly preferred.
This Role Is Not for You If...

If you're looking for:
  • A well-documented playbook to follow from day one
  • A role limited to ticket resolution or administrative tasks
  • Incremental tweaks to processes that someone else fully designed
  • Outdated, static tools and unchanging workflows
...this role will likely be frustrating.
This Role Is for You If...

You thrive on:
  • Building strong, trusted customer relationships through proactive communication
  • Operating comfortably in startup and SaaS environments where ambiguity is part of the work
  • Solving problems independently without being told exactly what to do
  • Using modern SaaS platforms and AI-driven tools to improve customer outcomes
  • Acting as both a strategic advisor and hands-on problem solver
  • Continuously improving the customer experience through testing, learning, and iteration
Requirements
  • 3+ years of experience in Customer Success, Account Management, or SaaS environments
  • Strong communication, presentation, and relationship-management skills
  • Experience working with SaaS platforms, CRMs, and customer engagement tools
  • Highly organized, proactive, and comfortable in a fast-paced, evolving environment
  • Must live in or be willing to relocate to the Austin, TX area
  • In-office role; proximity to the office is strongly preferred

Interested candidates are encouraged to apply.

Hashtags:
#NowHiring #CustomerSuccessManager #AustinTXJobs #SaaSCareers
#TechJobs #AIJobs #CustomerExperience #ClientSuccess
#OnsiteRole #StartupCareers #B2BTech #HiringNow
#NobleHeartsHR #TechTalent #AustinCareers

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