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Patient Care Call Center Representative

3 weeks ago

Lakewood, CO, United States UC Health Full time

Location: UCHealth UCHlth Admin 2450 Peoria, US:CO:Aurora

Department: UCHlth Patient Line Contactctr

FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks)

Shift: Days

Pay: $19.67 - $25.57 / hour. Pay is dependent on applicant's relevant experience

Join our team Make a meaningful impact by assisting patients with their healthcare needs. As a Patient Care Call Center Representative, you will play a vital role in ensuring a smooth experience for our patients through efficient communication and scheduling.

Summary: In this role, you will register patients and schedule appointments for procedures and testing. You will gather referral and insurance information, verify guarantor details, and inform patients about co-pays, coinsurance, and self-pay rates. Your primary responsibility will be to facilitate the flow of clinical and non-clinical information in a fast-paced call center environment.

Responsibilities:

  • Register patients and perform scheduling functions while obtaining accurate insurance and demographic information.
  • Verify referral or insurance authorization/pre-certification from health plans or primary care provider offices.
  • Assist patients with financial assessments, including explaining co-pay and self-pay requirements clearly.
  • Facilitate communication for hearing impaired and non-English speaking patients to ensure accessibility.
  • Provide education on the My Health Connection tool, ensuring patients understand how to utilize it effectively.
  • Work collaboratively with clinic staff and other departments to enhance the overall patient experience.
  • Escalate calls appropriately when necessary and expedite information from staff to management.

Requirements:

  • High School diploma or GED is required. Preferred: Bachelor's degree.

At UCHealth, we are committed to improving lives through learning, healing, and human connection. Join us and contribute to a team that values diversity and inclusion, and offers a comprehensive total rewards package, including:

  • Medical, dental, and vision coverage for employees and their eligible dependents.
  • 403(b) retirement plan with employer matching contributions.
  • Generous paid time off (PTO) and family medical leave.
  • Employer-paid life and disability insurance with various coverage options.
  • Wellness programs and voluntary benefits, including flexible spending accounts and identity theft protection.
  • Education benefits for professional development, with potential tuition funding for eligible courses.

As a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program, UCHealth provides free assistance to help you navigate student loan forgiveness options.

We welcome your application and encourage you to be part of a team that values every individual's talent and perspective. Apply now to join UCHealth and improve lives, including your own.