Transportation Operations Supervisor
2 days ago
Overview: MV Transportation is excited to announce an opening for a Transportation Operations Supervisor. Join our dedicated team and play a crucial role in ensuring safe and efficient street operations while meeting client requirements.
Job Responsibilities:
- Ensure all services are delivered according to contract specifications.
- Conduct regular ride checks, site inspections, and road observations to meet client and safety standards.
- Verify that all operators are in proper uniform and possess the necessary licenses while on duty.
- Respond to and document accidents and incidents appropriately.
- Proactively manage and minimize service disruptions.
- Document findings from site checks and road observations, providing detailed reports to project staff.
- Check wheelchair securement and vehicle cleanliness on in-service vehicles.
- Monitor on-time performance, schedule and route adherence during street operations.
- Provide accurate customer information for site personnel and at key locations.
- Assist in managing situations following accidents, gathering information, and coordinating with dispatch to resume service.
- Accompany operators to medical facilities as deemed necessary after incidents.
- Fill vacant shifts to ensure uninterrupted service delivery.
- Conduct gate checks at scheduled pull-out and pull-in times to ensure timely service and completion of paperwork.
- Identify the need for potential rerouting due to traffic, construction, or accidents.
- Ensure all operators are fit for duty and comply with uniform and equipment standards.
- Assist operators with passenger issues and other service-related concerns.
- Support dispatch and maintenance staff with vehicle changeouts in the field.
- Provide feedback to safety and operations departments regarding safety performance and incidents.
- Help assess the preventability of accidents and recommend training improvements based on trends.
- Maintain accurate documentation of all field observations.
Qualifications:
- High School diploma or equivalent.
- Certifications as required by local contracts.
- Flexible schedule to accommodate safety and driver training needs.
- Experience in passenger transportation preferred.
- Prior training or field supervision experience is a plus.
- Strong safety and service record.
- Knowledge of local training programs and operations is beneficial.
- Familiarity with the service area is an advantage.
- Understanding of client and performance requirements.
- Ability to manage emergencies effectively.
- Familiarity with project-specific vehicles and systems.
- Knowledge of State and Federal regulations related to safety.
- Proficiency in reading, writing, and speaking English and Spanish.
- Excellent communication skills and ability to work collaboratively across departments.
- Capable of working independently and objectively.
MV Transportation is an Equal Employment Opportunity employer, committed to a diverse workforce. We will not discriminate against any applicant or employee based on legally recognized protected categories. Information collected during the application process is only used for employment evaluation and to comply with employment laws. Eligible applicants may undergo a pre-employment drug test and background check upon receiving a conditional job offer.
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