eSales Agent Pensacola Honda

4 hours ago

Pensacola, FL, United States Sonic Automotive Full time

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Pay:

$15 Hourly

Qualifications:
Qualifications

  • Answer inbound phone calls, internet inquiries, and chats
  • Provide guests with timely, relevant responses to address customer questions and needs
  • Facilitate providing guests price and purchasing information
  • Provide payment options and quotes
  • Generate sales and acquisition appointments
  • Manage organizers to stay up to date with follow up of all active guests
  • Adhere to specific outreach cadence required for new inquiries
  • Maintain a thorough understanding of KPIs

Additional Information

Requirements:

  • Minimum 1 year call center or sales focused experience
  • Able to set priorities, multi-task, and achieve goals
  • Ability to perform in a fast paced environment
  • Ability to work on a team
  • Exceptional communication skills, both written and verbal
  • Highly proficient in verbal phone skills
  • Ability to establish and maintain strong internal and external relationships
  • Strong organizational and time management skills
  • Must be adaptable to change
  • Proficient using a computer
  • Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.

  • eSales Agent

    4 hours ago

    Pensacola, FL, United States Sonic Automotive Full time

    Company Description Pensacola Honda, Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love...

  • InnVentures Front Desk Agent

    5 days ago

    Pensacola, FL, United States Courtyard Pensacola Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • InnVentures Front Desk Agent

    2 days ago

    Pensacola, FL, United States Courtyard Pensacola Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • InnVentures Front Desk Agent

    1 week ago

    Pensacola, FL, United States Courtyard Pensacola Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • Abeka Quality Assurance Analyst

    2 weeks ago

    Pensacola, FL, United States Pensacola Christian College Full time

    Dedicated to Excellence, Committed to Service Abeka Quality Assurance Analyst The Quality Assurance Analyst monitors inbound and outbound interactions. This role will be responsible for tracking issues observed in the quality program and analyzing results. This person will need to become a subject matter expert on Abeka products, policies, and procedures....

  • Account Representative

    2 weeks ago

    Pensacola, FL, United States John Kizziah - State Farm Agent Full time

    Responsive recruiter Benefits: Salary PLUS Commission Simple IRA 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As Account Representative - State Farm Agent Team Member for John Kizziah - State Farm Agent, you are vital to our daily...

  • Account Representative

    2 weeks ago

    Pensacola, FL, United States John Kizziah - State Farm Agent Full time

    Responsive recruiter Benefits: Salary PLUS Commission Simple IRA 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As Account Representative - State Farm Agent Team Member for John Kizziah - State Farm Agent, you are vital to our daily...

  • Account Manager

    6 days ago

    Pensacola, FL, United States John Kizziah - State Farm Agent Full time

    Responsive recruiter Benefits: Salary Plus Commission Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for John Kizziah - State Farm Agent, you are vital to our daily business operations and...

  • Account Manager

    2 weeks ago

    Pensacola, FL, United States John Kizziah - State Farm Agent Full time

    Responsive recruiter Benefits: Salary Plus Commission Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for John Kizziah - State Farm Agent, you are vital to our daily business operations and...

  • Account Manager

    1 week ago

    Pensacola, FL, United States John Kizziah - State Farm Agent Full time

    Responsive recruiter Benefits: Salary Plus Commission Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for John Kizziah - State Farm Agent, you are vital to our daily business operations and...