IT Support Specialist

2 weeks ago

Detroit, MI, United States Blue Star Partners, LLC Full time

Job Title: IT Support Specialist - Connectivity Support
Location: Primarily Remote – Some travel to sites as needed – Must be local to Detroit, MI or Indianapolis, IN
Period: 09/09/2024 to 04/26/2025 – potential for extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $35 – $40/hr
Contract Type: W2 only

 
Scope of Services:

The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings.  Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.

 
Role, Responsibilities, and Deliverables:

  • Monitor e-mail, web and phone intake channels to respond to customer inquiries
  • Answer product related questions including implementation and troubleshooting
  • Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
  • Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required

 
Education & Experience:

  • Associates degree in IT-related fields
  • Minimum of 3 years of experience
  • Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
  • Competent in cloud network and server utilization practices
  • Proficient in cybersecurity practices
  • Familiar with common firewall resolution practices
  • Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
  • Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
  • Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
  • Ability to leverage and/or engage others to accomplish tasks and projects
  • Multitasks, prioritizes and meets deadlines in a timely manner
  • General understanding of sales, customer service and consulting functions
  • Strong organizational and follow up skills
  • Excellent verbal and written communication skills and attention to detail
  • Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
  • Familiarity with Salesforce CRM
  • Previous experience in medical facilities, with customer facing support

  • Peer Support Specialist

    3 days ago

    Detroit, MI, United States Central City Health Full time

    About the JobWho We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972 by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our...

  • Peer Support Specialist

    5 days ago

    Detroit, MI, United States Central City Health Full time

    About the JobWho We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972 by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our...

  • Peer Support Specialist

    1 day ago

    Detroit, MI, United States Central City Health Full time

    About the JobWho We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972 by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our...

  • Administrative Support Specialist

    1 week ago

    Detroit, MI, United States Remote VA Full time

    Administrative Support Specialist Join our dynamic team at Remote VA and become an essential part of our executive operations as an organized and detail-oriented Administrative Support Specialist. If you have a knack for QuickBooks and MS Excel, we want to hear from you! This role encompasses a variety of administrative and financial tasks, ensuring the...

  • Administrative Support Specialist

    2 weeks ago

    Detroit, MI, United States Remote VA Full time

    Administrative Support Specialist Join our dynamic team at Remote VA and become an essential part of our executive operations as an organized and detail-oriented Administrative Support Specialist. If you have a knack for QuickBooks and MS Excel, we want to hear from you! This role encompasses a variety of administrative and financial tasks, ensuring the...

  • Administrative Support Specialist

    2 weeks ago

    Detroit, MI, United States Remote VA Full time

    Administrative Support Specialist Join our dynamic team at Remote VA and become an essential part of our executive operations as an organized and detail-oriented Administrative Support Specialist. If you have a knack for QuickBooks and MS Excel, we want to hear from you! This role encompasses a variety of administrative and financial tasks, ensuring the...

  • Administrative Support Specialist

    2 weeks ago

    Detroit, MI, United States Remote VA Full time

    Administrative Support Specialist Join our dynamic team at Remote VA and become an essential part of our executive operations as an organized and detail-oriented Administrative Support Specialist. If you have a knack for QuickBooks and MS Excel, we want to hear from you! This role encompasses a variety of administrative and financial tasks, ensuring the...

  • IT Support Specialist I

    2 weeks ago

    Detroit, MI, United States Leggett & Platt Incorporated Full time

    IT Support Specialist I » Date:Jan 8, 2026 Location: Detroit, MI, US Company: Leggett & Platt We, at Leggett & Platt Inc., are searching for an IT Support Specialist I within our Corporate ITteam to help support our Automotive business. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for...

  • IT Support Specialist I

    1 week ago

    Detroit, MI, United States Leggett & Platt Incorporated Full time

    IT Support Specialist I » Date:Jan 8, 2026 Location: Detroit, MI, US Company: Leggett & Platt We, at Leggett & Platt Inc., are searching for an IT Support Specialist I within our Corporate ITteam to help support our Automotive business. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for...

  • IT Support Specialist I

    1 week ago

    Detroit, MI, United States Leggett & Platt Incorporated Full time

    IT Support Specialist I » Date:Jan 8, 2026 Location: Detroit, MI, US Company: Leggett & Platt We, at Leggett & Platt Inc., are searching for an IT Support Specialist I within our Corporate ITteam to help support our Automotive business. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for...