Customer Service Representative

2 weeks ago

Nashville, TN, United States Circle Logistics Full time
Customer Service Representative - Entry-Level Logistics Coordinator

Responsive recruiter
Ready to Drive Your Career Forward? At Circle Logistics, were not just offering a job; were inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team

Why Circle Logistics?

We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are

Circle Logistics is a leading third?party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, weve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high?energy transportation industry that never sleeps

What Were Looking For
  • Professionals who want to launch their career in a new industry
  • Detail?oriented and organized
  • Strong communicators both written and verbal
  • Comfortable in a fast-paced, team-oriented environment
  • Ready to make an impact and grow a career
Overview

As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day?to?day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities
  • Enter new load orders into our proprietary web?based software
  • Initiate check calls to track and trace drivers on all pickups and deliveries
  • Communicate internally with drivers to ensure accurate documentation
  • Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
  • Maintain and collect proper paperwork for each shipment
  • Work cooperatively with Sales and Dispatch to provide solutions for customers needs and resolve issues
  • Maintain an outbound call volume of 100 calls per day
Skills / Abilities
  • 1?3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
  • Must have strong attention to detail
  • Ability to prioritize, balance, and organize information while completing multiple tasks
  • Above-average proficiency in Google Drive and Microsoft Suite
  • Excellent written and verbal communication skills
  • Excellent teamwork skills
Education and Experience
  • High school diploma or equivalent required
  • Associates degree preferred
  • Call center experience is a bonus
Benefits
  • $18.00 - $19.00 per hour
  • Full-time: 40 hours per week
  • Room for advancement in a fast?growing company that promotes from within
  • Paid holidays and paid time off
  • Health, vision, and dental insurance benefits
  • 401(k) Plan

Compensation: $18.00 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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