Phlebotomist Patient Services Representative
3 days ago
Phlebotomist Patient Services Representative II
Alternate/Related Job Titles:
- Certified Phlebotomy Technician
- Senior Specimen Collection Technician
- Medical Laboratory Assistant
Westminster, MD
Onsite Flexibility:
Onsite - Patient Service Center
Contract Details:
- Position Type: Contract
- Contract Duration: 3 months
- Start: As Soon As Possible
The Patient Services Representative II (PSR II) serves as a key point of contact for patients, providing skilled phlebotomy and specimen processing services in a professional, accurate, and compassionate manner. The PSR II ensures proper specimen handling, patient identification, and documentation while adhering to safety and compliance standards. This role requires strong phlebotomy skills, organizational focus, and a commitment to quality and patient care in a fast-paced environment.
Key Responsibilities:
- Perform forensic and clinical specimen collection following established procedures and standards.
- Verify patient identity, demographics, and labeling accuracy, ensuring proper documentation.
- Maintain a safe, professional, and clean workspace that reflects company values.
- Provide exceptional patient service, ensuring comfort and clear communication throughout the process.
- Demonstrate proficiency in pediatric, geriatric, and capillary blood draws.
- Uphold confidentiality, quality assurance, and infection-control protocols.
- Travel and provide coverage across multiple locations as needed.
- Display leadership behaviors and promote teamwork and process excellence.
- Complete all records, logs, and required documentation promptly.
- Support flexibility in scheduling, including weekends, holidays, and overtime when necessary.
- Three years of phlebotomy experience including pediatric, geriatric, and capillary collections.
- Minimum of two years in a Patient Service Center (PSC) environment preferred.
- Customer service experience in a healthcare, retail, or service environment preferred.
- Data entry and computer proficiency required.
- Medical assistant or paramedic training.
- Experience in multi-site or mobile phlebotomy roles.
- Phlebotomy and specimen collection accuracy
- Data entry and documentation
- Patient service and communication excellence
- Safety and compliance knowledge
- Time management and multitasking
- Problem-solving and adaptability
- Superior customer focus and professional demeanor
- Strong communication and teamwork with peers and supervisors
- Reliability and ability to work with minimal supervision
- High school diploma or equivalent required.
- Phlebotomy certification preferred (mandatory in CA, NV, and WA).
- Medical assistant or paramedic training preferred.
- Schedule: Monday-Thursday, 8:00 AM-4:00 PM; Friday, 8:00 AM-12:00 PM.
- Environment: Onsite patient-facing role.
- Travel to additional collection sites may be required.
- Not eligible for remote work.
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Client:
A leading provider of diagnostic information services, empowering healthier lives through timely and accurate laboratory testing. By leveraging one of the world's largest clinical lab databases, the organization provides vital insights to guide medical decisions, promote health, and improve patient outcomes.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies across healthcare, life sciences, technology, and finance sectors throughout the U.S. and Canada.
Job Number: 25-27891
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