Payment Support Specialist I

Application deadline is 5 days after the date the role was posted.

Thank you for your interest in Bellco Credit Union We're a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You're a part of something more at Bellco-a place you can be proud of.

LOCATION: Corporate DIVISION: CMXO

FUNCTION DESCRIPTION:

The Payment Support Specialist I will assist with all Payment Support department functions including the daily monitoring and processing of all ACH, Wire and Check transactions for the credit union. Understand and adhere to compliance with all relevant rules and regulations related to all electronic and check transactions. Assist with researching and resolving internal and external member requests and complaints related to department functions.

The appropriate candidate must demonstrate a strong ability to work in a team and a commitment to providing exceptional member service.

ORGANIZATIONAL RELATIONSHIPS:

Reports to: Payment Support Manager

Supervises: N/A

Contacts: Frequent contact with other credit union employees, CUSO employees and service personnel. Occasional contact with members.

QUALIFICATIONS/REQUIREMENTS:

Education: A high school diploma or equivalent required

Experience: At least 1 year of relevant work experience such as processing ACH files, wire transfers and/or check clearing required.

Skills: Manual dexterity to input data on a keyboard i.e. computer, calculator, telephone

Ability to interpret data

Deductive reasoning skills

Extreme attention to detail to minimize risk with member and credit union data

Ability to tactfully question or actively listen to members/employees/departments to determine specific needs

Ability to work independently without supervision

Ability to multitask and perform with frequent interruption

Must possess strong communication, organizational, presentation, customer service and interpersonal skills

Detail oriented, flexible and works well within a fast-paced team environment

Demonstrates strong analytical/problem solving and time-management skills

Must demonstrate good judgment

Strong PC skills including Microsoft Excel knowledge

Knowledge of Bellco's front-line systems

ESSENTIAL FUNCTIONS:

1. Demonstrates Bellco's Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.

1. Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently make recommendations to management to improve the member/customer experience through improved processes and technology.

1. Understand and adhere to all rules and regulations governing electronic and check transactions including NACHA rules, Federal Reserve rules, and regulations and requirements under Title 31 including Regulation E (EFTA), Regulation CC, Regulation J, OFAC, BSA, etc.

1. Understand all Payment Support functions including the processing of transactions such as ACH, Wire, RDC, RTP, FedNow, Bill Pay, Checks, etc.

1. Assist with processing multiple incoming daily Federal Reserve ACH return files in accordance with Nacha governing regulations.

1. Assist with processing ACH disputed transactions (credits/debits) to and from members accounts as well as ACH stop payments, EFTs, and government reclamations.

1. Assist with processing adjustments and corrections related to electronic and check transactions.

1. Assist with requests, disputes and escalations associated with any Payment Support functions.

1. Assist with processing both domestic and international incoming and outgoing wires via WITS wire transfer system accurately and timely.

1. Assist with research of wire trace recalls and wire disputes ensuring full resolution.

1. Retrieve Federal Reserve check return files and process all chargeback items.

1. Assist with processing check in-clearing files and settlements daily.

1. Partner with other internal departments to research and resolve processing issues related to department functions.

1. Regular and punctual attendance.

1. Management retains the discretion to add to or change the duties of this position at any time.

WORKING CONDITIONS:

Office environment

Mobility throughout department

Bellco Credit Union provides a comprehensive benefits package to employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.

In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non-branch management roles may be eligible for an annual managerial bonus.
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.

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