User Experience Designer

Resp & Qualifications

PURPOSE:

The User Experience Designer will be proficient in UX interaction design and visual design. They will have knowledge in User research and practical experience conducting it with end users. The individual will collaborate with Product Management, End users, Business stakeholders and Engineering teams to ensure that there is clear understanding of the expected user experience. They will create scalable design solutions for the product working independently, or under the guidance of senior member of UX team where required. The User Experience Designer will apply user-centered design processes and methodology to create optimal user experiences. They will conceptualize innovative solutions, create user experience specifications, workflows, mockups etc to meet or exceed the needs of end users and stakeholders. As a valued member of the UX team, the individual will use their skills and insights in a collaborative, agile environment to deliver great experiences across products/platforms.

ESSENTIAL FUNCTIONS:

• Visual Design by using design tool to create high fidelity mockups, prototypes/concept design, Maintain and improve design system by following organizations brand guideline. Generating UI specification for developers. Play QA role to ensure the final product conforms design.

• Interaction Design to assist Senior Designer on card sorting activities. Conceptualize navigation schemas, search schema & taxonomies. Identify user scenarios, create sitemap, task flows, user flows and wireframes.

• UX Research to assist Senior Designer on defining UX research strategy. Help stakeholder interviews and analyzing report. Conduct competitive analysis and heuristic evaluation. Develop personas, empathy maps and user journey maps. Help to conduct quantitative, qualitative user research and compile finding reports.

• UX Strategy & Planning to assist Senior Designer on defining UX strategy & roadmap. Maintain UX governance, process & standard. Maintain product UX artifacts. Assist Senior Designer on usability testing and finding report. Help UX measurement report.

SUPERVISORY RESPONSIBILITY:

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Human-Computer Interaction, Industrial Design, Psychology, Graphic design, Computer Science or other related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Preferred:

• User Experience \Certified User Experience Professional (CUEP).

Experience: 3 years related experience.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of markup language HTML/CSS.

• Basic knowledge of Lean UX and Agile environments.

• Excellent communication skills both written and verbal.

• Ability to analyze, organize and prioritize work while meeting multiple deadlines.

• Experience in tools like Adobe XD, Axure, Balsamiq, Invision, UXPin, InDesign, Sketch

• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $75,600 - $150,150

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

UX/UI & Mobile Center of Excellence

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-KT1

REQNUMBER: 21415