Service Desk Technician

Position Title:
IT Service Desk Technician

Location:
San Diego, CA

Clearance Requirements:
U.S. Citizenship required; must be able to obtain a security clearance (no active clearance required to start).

Position Status:
Full Time

Pay Rate:
Based on experience

Position Description:

We are seeking an IT Service Desk Technician to support employees across the country by delivering reliable, secure, and responsive technology services. This role supports both the corporate service desk and onsite IT needs for the San Diego office, making it an excellent opportunity to launch and grow a long-term career in IT.

You will be the primary onsite IT presence in San Diego, handling day-to-day technical issues, coordinating with the corporate IT team, and ensuring users have a smooth technology experience. This position is ideal for someone who enjoys working with people, has a strong interest in technology, and is eager to learn-even if they have limited prior IT support experience.

The role is onsite Monday-Thursday with a potential work-from-home Friday, and includes structured onboarding and training, including 1-2 weeks in Reston, VA with the Corporate Service Desk team.

Key Responsibilities:

• Provide Tier 1 IT support via phone, email, and ServiceNow tickets to employees across the organization
• Serve as the onsite IT point of contact for the San Diego office and own local day-to-day technical support
• Troubleshoot and support laptop/desktop issues, including break/fix, imaging, software installs, and VPN/connectivity problems
• Support conference rooms and AV technology for meetings and events
• Ensure desktops, laptops, and peripherals (monitors, printers, docking stations, etc.) are functioning properly
• Escalate complex issues to systems administrators, cybersecurity, and other IT teams as needed
• Deliver friendly, professional, and responsive customer service to end users at all times
• Follow established IT processes and document work in ServiceNow and other IT systems

Technology Environment:

• Windows and macOS endpoints (majority Windows)
• ServiceNow ticketing system
• Corporate laptops, standard productivity tools, and VPN/remote access solutions

Required Skills/Education:

• Strong interest in technology and desire to build an IT career
• Ability to learn quickly and follow technical instructions, even with limited prior help desk experience
• Excellent customer service and communication skills; comfortable working with users at all levels
• Professional, friendly, and approachable demeanor; enjoys being the "face of IT" in the office
• Willing and able to work onsite in San Diego, CA Monday-Thursday, with potential WFH on Fridays
• Able to work 8:00 AM - 4:30 PM PST
• Willing and able to travel to Reston, VA for 1-2 weeks of initial training and approximately once per year thereafter
• U.S. Citizenship required
• Clearable for a security clearance (no active clearance required to start)

Preferred Qualifications:

• Prior experience in a customer-facing technical or support role (e.g., Geek Squad, help desk, AV support, physical security with tech components, retail electronics support)
• Experience with ServiceNow or other IT ticketing systems
• CompTIA A+, Network+, or Security+ certifications (preferred but not required)
• College coursework or degree in Information Technology, Computer Science, or a related field (preferred but not required)

Ideal Candidate Profile:

• A people-focused team player who enjoys being in the office and helping others solve problems
• Takes ownership of their workspace, responsibilities, and follow-through
• Comfortable asking questions, seeking help, and learning on the job
• Interested in growing within IT into areas such as systems administration, information security, or cybersecurity over time

Career Growth & Development:

• The Service Desk is a proven stepping stone into roles such as:
  
  
  • Systems Administrator
  • Information Security / Cybersecurity Analyst
  • Client-facing Technical Support or Engineering
• Access to experienced IT mentors and exposure to multiple technical teams
• Company-supported certification reimbursement available for approved IT certifications

Work Schedule & Location:

• Onsite in San Diego, CA Monday-Thursday
• Potential work-from-home on Fridays
• Travel to Reston, VA for initial onboarding (1-2 weeks) and periodic follow-up visits

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

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