Coordinator of Financial Aid Outreach

POSITION TITLE: Coordinator of Financial Aid Outreach & Service

COMPENSATION RANGE: 55,000.00 - 59,000.00 USD per year

EMPLOYMENT CLASSIFICATION: Professional Administrative

DEPARTMENT: Office of Financial Aid

TARGET HIRE DATE: 1/19/2026

BENEFITS: UNC's Career Hub

Candidates must have valid U.S. work authorization at the time of application; UNC cannot provide H-1B sponsorship at this time.

To ensure full consideration, applications must be received by 11:59pm (MT) on 12/24/2025.

Position Summary:

This position supports the Office of Financial Aid by supervising front-line professional staff and student employees, coordinating campus and community outreach activities, and ensuring a consistent, student-centered service experience. The Coordinator provides day-to-day oversight of service operations across in-person, phone, and virtual platforms, assisting students and families with financial aid inquiries and helping staff interpret and apply institutional, state, and federal policies accurately.

In addition to leading outreach and service coordination, this position provides support for the administration of UNC's student employment program and serves as the primary contact for the Single Point of Contact (SPOC) program supporting independent students and connected state programs. The Coordinator assists with tracking, communication, and coordination for these programs to ensure students receive timely guidance and equitable access to resources. Working collaboratively with the Director of Financial Aid and other office leaders, the Coordinator promotes quality, accuracy, and empathy in student interactions, supports staff training and development, and helps identify opportunities to improve communication and service processes. The position coordinates the team that represents the Office of Financial Aid at recruitment, orientation, and community events, and serves as a main contact for outreach requests and coordination of financial aid presentations and materials.

The Coordinator plays an essential role in fostering collaboration among Bear Central and campus community partners, ensuring that financial aid information is delivered in a clear, consistent, and supportive manner that contributes to student success and retention.

Job Duties:

Supervision and Service Coordination 30%
Supervise and coordinate the daily activities of front-line professional staff and student employees in Bear Central who deliver financial aid services. Monitor and support in-person, phone, and virtual interactions to ensure accurate, timely, and empathetic communication with students and families. Provide training, scheduling, and feedback to promote consistent service quality. Collaborate with the Director of Financial Aid and other departmental leaders to monitor processing duties assigned to front-line staff, ensuring workflow consistency, timely completion of tasks, and alignment with office priorities and regulatory standards. Address escalated service concerns and assist in implementing improvements in operations and customer service delivery.

Outreach and Community Engagement 30%
Coordinate the team that represents the Office of Financial Aid at recruitment, orientation, and community events. Serve as the main contact for outreach requests and coordinate the preparation of presentations, printed and digital materials, and communication strategies. The Coordinator is expected to actively present at events, tailoring content and delivery to meet the needs of diverse audiences, including prospective students, current students, families, and community partners. Ensure that outreach efforts align with university messaging and effectively support student access and enrollment goals.

Support for Student Employment and SPOC programs 25%
Provide coordination and communication support for UNC's student employment program and the Single Point of Contact (SPOC) program supporting independent students and related state initiatives. Assist in the administration and compliance monitoring of funds for these programs, including tracking allocations, usage, and reporting outcomes to the Director of Financial Aid. Maintain accurate records, communicate with campus partners and external agencies, and ensure adherence to institutional, state, and federal guidelines. Coordinate outreach, documentation, and communication to ensure timely assistance and equitable access to resources.

Advising and Case Management 10%
Provide direct advising to students and families regarding financial aid applications, eligibility, and special circumstances. Respond to escalated or complex inquiries requiring individualized attention and maintain a supportive, solutions-focused approach that upholds compliance and service standards.

Collaboration and Process Support 5%
Collaborate with Financial Aid leadership and Bear Central partners to evaluate and improve service delivery processes. Contribute to the development of training materials and internal communications. Assist in collecting data, tracking performance metrics, and preparing service-related reports as requested.

Minimum Qualifications:

BA Required plus three years of progressively responsible experience in Financial Aid administration.

Benefits:
Benefits available include health, dental, vision, life and long-term disability insurance, as well as a selection of several defined contribution retirement plans for all full-time positions. Employees at UNC receive sick leave, and other leave options may be available based on position. Full-time employees are eligible to receive tuition waiver benefits, as well as dependents and spouses of UNC Employees who are employed at 0.5 FTE or above are eligible for undergraduate dependent tuition grants of up to 50%. These tuition grants will cover in-state tuition charges. Further requirements may exist. Other benefits may be available based on position.

About UNC
The University of Northern Colorado is a public doctoral/research institution located in Greeley, Colorado. UNC's commitment to education began in 1889 and continues to be a transformational force for our students. Recognizedas a top university for social mobility, UNC is proud tobe a HispanicServing Institution and to serve more than 44% of our undergraduates who are the first in theirfamily to attend college. UNC is also committed to providing our faculty and staff with the support they need to succeed as professionals, educators, and in life. Please visit UNC's Career Hub,to learn more about UNC's strategic plan, school programs, and employee benefits. Go Bears

EEO StatementThe University of Northern Colorado offers an educational and workingenvironment that provides equal opportunity to all members of the UNCcommunity. In accordance with federal and state law, UNC prohibits unlawfuldiscrimination, including harassment, based on race, color, national origin,religion, age, sex, sexual orientation, pregnancy, disability, geneticinformation, and/or veteran status. UNC also prohibits discrimination based ongender identity, and gender expression. Retaliation against persons who opposea discriminatory practice, file a charge of discrimination, or testify for,assist in, or participate in an investigative proceeding relating todiscrimination is prohibited. Constitutionally protected expression will not beconsidered discrimination or harassment under this policy. It is theresponsibility of all departments, employees, and students to ensure UNC'scompliance with this policy.

ADA AccommodationsThe University of Northern Colorado is committedto providing reasonable accommodation to individuals with disabilities. If yourequire reasonable accommodation in completing this application, interviewingor otherwise participating in the employee selection process, please directyour inquiries to 970-351-2718 or human.resources@unco.edu.

Background Check
Satisfactory completion of a background check, educational check, and authorization to work in the United States is required after a conditional offer of employment has been made. The successful candidate must submit original transcripts within one (1) month of hire.

This position is contingent on funding from the Colorado State Legislature, approval by the Board of Trustees, and subject to the policies and regulations of the University of Northern Colorado.

Clery Act
In compliance with the Clery Act, the most recent University of Northern Colorado Annual Campus Security and Fire Safety Report is available online. A paper copy can be requested at the UNC Police Department. This report contains crime statistics and policy statements related to safety, conduct processes and Title IX investigations.

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