Service Dispatcher

2 days ago

Tonawanda, NY, United States TRS Heating & Air Conditioning Inc Full time

Benefits:

401(k)

Dental insurance

Health insurance

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.

Benefits

Paid Training

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Year-Round Work

Health Insurance

Company Paid Dental and Vision Insurance

401 K

Company Paid Life Insurance, Long Term Disability and Supplemental Disability

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with TRS Heating service technicians, and service customers. Representative duties include:

Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.

Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.

Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.

Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.

Performing related staff-level duties as directed by the Service Manager.

Job Qualifications:

Detail Orientated

Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry, but not required.

Excellent oral and written communication skills, including the ability to work with diverse customer groups.

Knowledge of HVACR-related terms is helpful but not required.

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