Marketing and Communications Manager

MARKETING MANAGER

About Goodwill SOLAC:

Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.

Our skills training, education, job preparation, and placement programs build lives, families, and communities-one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community's economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.

Goodwill SOLAC is one of 154 independent Goodwill's with membership in Goodwill Industries International. Goodwill SOLAC's campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.

SUMMARY DESCRIPTION:

Under the direct supervision of the Sr Vice President, Sales, Ops, & Marketing, the Marketing Manager will assist with all aspects of the Marketing Department, including but not limited to: advertising, graphic design, social media, digital media, retail marketing, website management, analytics, collateral material development, and database management. The Marketing Manager also provides support for special events, donor relations, newsletter development, and internal and external communications.

EXEMPLARY DUTIES / RESPONSIBILITIES:

The Marketing Manager provides direct support and implements projects assigned by the Sr Vice President, Sales, Ops, & Marketing. The position manages Goodwill SOLAC's print and digital advertising program; designs ads as well as designs retail marketing and collateral materials; manages and promotes Goodwill SOLAC's social media presence; regularly updates the ThinkGood.org website; gathers and shares digital analytics; manages and archives marketing databases; and coordinates community outreach mailings. The Marketing Manager also provides support for special events, processing donations and disseminating donor thank you letters, newsletter development, and internal and external communications. Other duties include administrative support for all activities of the marketing department. This position requires the ability to work independently and as part of a team, exercise judgment and initiative, have a strong work ethic, manage multiple projects, and work within tight deadlines.

EMPLOYMENT STANDARDS:

EDUCATION/EXPERIENCE:

Any combination of education and experience providing the required knowledge and skills is qualifying. Typical qualifications would be equivalent to:

• Successful completion of a four (4) year college degree (BA) in journalism, communications or related discipline of study.
• Two (2) years' office experience, managing projects; experience in a nonprofit setting is strongly preferred.

KNOWLEDGE & SKILL:

• Proficiency in Microsoft Office and desktop publishing software programs; Excellent communications skills
• Experience with public relations, community outreach, administration and database management.
• Excellent writing, editing and proofreading skills
• Experience in social media

LICENSES:

It is required that the Marketing Associate possess a valid California motor vehicle operator's license, current liability insurance coverage and be willing to use his/her personal vehicle in the course of employment.

CORE COMPETENCIES:

To perform the job successfully an individual should demonstrate the following competencies.

• Confidentiality - Understands and adheres to high level confidentially in all work-related information discussions and information sharing in all meetings of the board, and by upper-level staff.
• Creativity and writing skills- The ability to tell a story, work with ideas and improve them to reach new and existing customers.
• Communication and Influence- Active listening and the ability to understand the perspective of others. Strong written and verbal skills.
• Adaptability and Flexibility- Evolving marketing landscape requires constantly evolving, embracing change with adaptability and flexibility.
• Data Driven - Analysis for decision-making. Strong analytical skills, to interpret data, measure campaign performance, and identify areas for improvement.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

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