Clinic Financial Navigator Team Lead
6 days ago
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807
Department:
1672 PAS Financial Clearance Enterprise
Scheduled Weekly Hours:
40
Hours:
8:30-5
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare's Best Places to work five times.
- Named one of America's Greatest Workplaces by Newsweek.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Ranked among the Best Employers by State for Missouri.
- Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
- Medical, Vision, Dental, Retirement Plan with employer match, and many more
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Patient Financial Navigator (PFN) Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate. The PFN Team Lead must be certified as a Certified Application Counselor (CAC) and obtain a Navigator license; and must maintain licensure.Education:
• Required: High school diploma or equivalent
Experience:
• Required: 1 year related Patient Access Experience
Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership
Skills:
• Excellent customer service and interpersonal skills
• Strong computer and relevant application use skills
• Ability to assist and teach others
• Detail-oriented with the ability to spot errors and trends
• Ability to multi-task in a fast paced environment
• Demonstrates initiative and self-motivation
• Demonstrates understanding and consistent practice of need for privacy and confidentiality
Licensure/Certification/Registration:
• Preferred: CHAA or CRCR
• Required: Must obtain Certified Application Counselor (CAC) and Navigator license through the Missouri Department of Commerce and Insurance within 90 days of hire and subsequently maintain licensure during the duration of employment at CoxHealth.
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