Workplace Experience Manager

Workplace Experience Manager

Job ID

245229

Posted

30-Oct-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Facilities Management

Location(s)

Washington, D.C. - District of Columbia - United States of America

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Workplace Experience Manager, you will lead a team responsible for delivering exceptional workplace services across a portfolio of 60 buildings. This role blends hospitality, facilities coordination, and client engagement to ensure a clean, safe, and welcoming environment for clients, visitors, and students. You'll work closely with building managers, tradespeople, and the client to maintain high standards of service and presentation.

What You'll Do:

-Supervise and develop a team delivering front-of-house services including reception, concierge, and event support.

-Coordinate daily activities, assign tasks, and ensure cross-training across functions.

-Conduct performance evaluations, coaching, and recruitment.

-Partner with building managers to conduct regular facilities walks focused on cleanliness, beautification, and soft services.

-Oversee light repairs, painting, seasonal readiness (winter/summer), and coordination with carpenters, painters, and movers.

-Ensure all front-of-house areas are maintained to high standards.

-Serve as a key point of contact for client interactions, including building tours and visitor experience.

-Build and maintain trusted relationships with clients and stakeholders.

-Manage third-party vendor programs (e.g., food delivery, transportation, mail services).

-Negotiate contracts, ensure compliance, and oversee invoicing and documentation.

-Identify opportunities for operational efficiency and service enhancements.

-Ensure compliance with safety standards and training requirements.

What You'll Need:

-Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

-Bachelor's degree preferred; equivalent experience considered.

-3-5 years of experience in workplace services, hospitality, or facilities management.

-Strong leadership and communication skills, with the ability to manage sensitive and complex situations.

-Proficiency in Microsoft Office Suite.

-Highly organized with a proactive, service-oriented mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Pay Disclaimer: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $65,000 annually and the maximum salary for this position is $75,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)