Bi-Lingual Call Center Agent

2 weeks ago

Chicago, IL, United States Beacon Mobility Full time

SCR Medical Transportation LLC

Employer of choice Voted best company to work for by US News & World Report for 2025-2026.

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete.

The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received. They will provide customers, clients, and others with appropriate and accurate information in a timely manner. Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position.

Essential Job Functions:

• Fluent in both English and Spanish.

• Answer reservation calls within three (3) rings.

• Provide trip status updates in the form of ETA calls.

• Ensure that all call center requirements outlined in the PACE contract are met or exceeded, i.e.

• 95+ Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less.

• Provide support to client's by addressing questions, issues, concerns, regarding registering for the service
• Proper handling of Lost and Found Calls.
• Communicate to management personnel any issues that impede the efficient operation of the call center.
• Actively participate in re-training sessions.
• Other Duties as assigned by the Supervisor or Manager.

• An attitude of empathy and a desire to provide high quality customer service to individuals certified under the American with Disabilities Act.

Key Performance Indicators:

  • 95% of all calls answered within 30 secs.
  • Daily average talk time 90 seconds or less
  • Ability to follow the department Standard Operating Procedures (i.e. same day trip request)
  • Attendance
  • Ability to multi-task
  • Receive a minimum of 30-34 calls per hour
Responsibility Profile:
  • Provide excellent customer service to all inquiring parties.
  • Answer all incoming calls and emails with a polite and professional attitude.
  • Record all inquiries still outstanding after initial communication concludes.
  • Follow up on outstanding inquiries as soon as applicable.
  • Route communication to appropriate parties if resolutions are not possible.
  • Meet quotas and provide reports as necessary.
  • Perform other duties as assigned.


Qualifications
  • One (1) year work experience.
  • High School Diploma.


Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It's the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator's understand how to effectively and safely transport clients and we are looking for the right people to join our team.

  • Call Center Representative

    5 days ago

    Chicago, IL, United States RTR HR and Staffing Services, LLC Full time

    Overview: We are seeking a Call Center Representative for a medical service provider. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer...

  • Call Center Representative

    4 days ago

    Chicago, IL, United States RTR HR and Staffing Services, LLC Full time

    Overview: We are seeking a Call Center Representative for a medical service provider. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer...

  • Call Center Representative

    1 week ago

    Chicago, IL, United States RTR HR and Staffing Services, LLC Full time

    Overview: We are seeking a Call Center Representative for a medical service provider. The call center representative will assist customers and providers with general inquiries and specific account troubleshooting. The call center representative must possess excellent verbal communication skills and the ability to accurately document customer...

  • Bilingual Call Center Agent

    2 days ago

    Chicago, IL, United States TelAssist Full time

    Immediately hiring Bilingual Call Center Agents! We are looking for Bilingual (Spanish/English) Call Center Agents to add to our growing team. We provide on the job PAID training. Previous call center work is a plus, but is not required. If you have excelled in any customer service industry, know y...

  • Bilingual Call Center Agent

    2 days ago

    Chicago, IL, United States TelAssist Full time

    Immediately hiring Bilingual Call Center Agents! We are looking for Bilingual (Spanish/English) Call Center Agents to add to our growing team. We provide on the job PAID training. Previous call center work is a plus, but is not required. If you have excelled in any customer service industry, know y...

  • Call Center Representative

    6 days ago

    Chicago, IL, United States US Swim School Association Full time

    British Swim School Bay Area Call Center Representative Status: Part-time, Non-Exempt, potential to become full-time Location: Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY) Call Center Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer...

  • HR Specialist I

    5 days ago

    North Chicago, IL, United States US Tech Solutions Full time

    Location North Chicago, IL / Hybrid Duration 06+ Months contract, Potential with long term Top skills, experience or required for this position Bi-lingual / French speaking General HR Knowledge (I-9 knowledge is a bonus) Workday/Service Now knowledge Ability to perform in a high case volume organization Strong interpersonal, collaborate and team building...

  • HR Specialist I

    5 days ago

    North Chicago, IL, United States US Tech Solutions Full time

    Location North Chicago, IL / Hybrid Duration 06+ Months contract, Potential with long term Top skills, experience or required for this position Bi-lingual / French speaking General HR Knowledge (I-9 knowledge is a bonus) Workday/Service Now knowledge Ability to perform in a high case volume organization Strong interpersonal, collaborate and team building...

  • HR Specialist I

    6 days ago

    North Chicago, IL, United States US Tech Solutions Full time

    Location North Chicago, IL / Hybrid Duration 06+ Months contract, Potential with long term Top skills, experience or required for this position Bi-lingual / French speaking General HR Knowledge (I-9 knowledge is a bonus) Workday/Service Now knowledge Ability to perform in a high case volume organization Strong interpersonal, collaborate and team building...

  • HR Specialist I

    6 days ago

    North Chicago, IL, United States US Tech Solutions Full time

    Location North Chicago, IL / Hybrid Duration 06+ Months contract, Potential with long term Top skills, experience or required for this position Bi-lingual / French speaking General HR Knowledge (I-9 knowledge is a bonus) Workday/Service Now knowledge Ability to perform in a high case volume organization Strong interpersonal, collaborate and team building...