IT Support Specialist

2 weeks ago

Knoxville, TN, United States Victory Technology Full time

We're currently hiring an On-Site IT Support Specialist to join our team in Knoxville, TN. This role requires daily in-person support, so please only apply if you live locally and can reliably work on-site while providing great service to our small business clients.

Compensation & Benefits:

- Salary range: $45,000-$50,000 per year (based on experience)

- This is a non-exempt position and is eligible for paid overtime

- Health, dental, and vision insurance

- Paid time off

- 401(k) with company matching

- Parental leave

- Professional development assistance

Company Overview:

Victory Technology is a small, Knoxville-based IT and cybersecurity company (MSP) that proudly supports other small businesses - especially title companies - across Tennessee and neighboring states. We believe in making tech approachable, secure, and genuinely helpful for our clients. If you're the kind of person who enjoys solving problems, working directly with users, and making a real impact at a company where you're more than just a number - you might be a great fit.

We're not looking for someone who just wants a J.O.B. - we're looking for a technically skilled, people-focused problem solver who takes pride in their work and enjoys helping others succeed. If this sounds like you, and you're ready to join a small, driven team making a big difference - we'd love to hear from you

Apply today and help us deliver IT that actually helps.

Responsibilities:

- Respond to help desk tickets and resolve technical issues promptly and professionally

- Provide both remote and on-site support for desktops, laptops, printers, and mobile devices

- Set up and manage user accounts and permissions in Active Directory and Microsoft 365

- Assist with software installations and updates using Intune (Microsoft Endpoint Manager)

- Support Windows 10, 11, and Windows Server environments

- Troubleshoot basic networking issues, including LAN/WAN connectivity

- Document common issues and procedures for internal knowledge base

- Track IT inventory and maintain software licensing records

- Work with our team to develop and implement tech solutions that make a difference for our clients

Qualifications:

- 1-3 years of experience in IT support, helpdesk, or a similar role

- Strong knowledge of Windows OS and Microsoft Office

- Experience with RMM tools (e.g., Atera, ConnectWise, Datto) and ticketing platforms

- Familiarity with AD, GPO, and Microsoft 365 admin tasks

- Basic understanding of networking (IP, switches, firewalls, LAN/WAN)

- Experience with Ubiquiti/Unifi is a plus

- Excellent communication and interpersonal skills - we're looking for someone who can talk to humans, not just machines

- Organized, reliable, and able to manage time independently

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