Senior Manager, HR Service Delivery

The Senior Manager, HR Service Delivery is responsible for designing, governing, implementing, and optimizing HR operational strategies across all locations to ensure consistency, compliance, and efficiency. This role oversees global HR processes and service delivery, driving excellence in data integrity and operational scalability using Lean principles to optimize processes and enhance team member experience.

• Lead the design and documentation of integrated end to end employee lifecycle processes in alignment with the global technology roadmap and data management strategy.

• Lead Lean and Six Sigma initiatives to streamline HR processes and eliminate waste.

• Develop and maintain global HR policies and procedures to ensure consistency in service standards and team member experience.

• Collaborate to develop, refine, and document HR policies, conducting regular audits to ensure compliance with employment-related laws and regulations.

• Ensure strong stakeholder alignment by collaborating with HR leadership, COE's, and other key stakeholders to align HR operations with organizational goals.

• Manage HR service delivery in a global environment, ensuring consistency, efficiency, service level agreements (SLAs), and team member experience standards are met.

• Facilitate Kaizen events and promote a culture of continuous improvement.

• Partner with HRIS and IT teams to digitize people processes, leveraging technology to create seamless and efficient workflows and enhance self-service capabilities.

• Communicate process changes effectively to employees and stakeholders.

• Coach team members on Lean principles and operational best practices.

• Bachelor's degree in HR, Business Administration, or related field; Master's preferred.

• 10+ years in HR operations, HR shared services and or business operations with at least 3 years in a leadership role.

• Proven track record in process improvement and operational excellence, ideally leveraging APQC HR frameworks or similar industry standards.

• Lean Six Sigma Green Belt or higher strongly preferred.

• Proficiency/expertise in HR systems (e.g. Oracle, Workday, SuccessFactors, UKG, ADP, etc.) and comfort with learning new technologies.

• Strong analytical and problem-solving abilities; excellent communication and stakeholder management skills; ability to lead change and foster a culture of continuous improvement.

Core Competencies:

• Strategic Thinking

• Process Optimization

• Data-Driven Decision Making

• Leadership & Team Development

• Change Management

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance

• Health Savings Account

• Flexible Spending Accounts

• Life Insurance

• Disability Insurance

• 401(k)

• Critical Illness, Hospital Indemnity and Accident Insurance

• Identity Theft and Legal Services

• Paid time off

• Paid Maternity Leave

• Tuition reimbursement

• Training and Development

• Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.