Operational Support Services Rep

2 weeks ago

Webster, MA, United States Mapfre Full time

Schedule isMonday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m.

This position has a 90 day, on-site training period along with advancement opportunities after your first year.

Job Summary

Review, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.

Responsibilities

  • Process and deliver correspondence to intended party for Claims and Underwriting.
  • Index documents received electronically and scanned documents.
  • Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines.
  • Process Merit Rating Board Hearing Lists and Claim print requests.
  • Process various data entry functions and clerical support.
  • Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable.
  • Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters.
  • Process Auto Injury Solutions No Match/Exception reports/letters and update the medical bill log.
  • Respond quickly and independently to lobby visitor concerns.
Skills and Abilities
  • Strong organization and prioritization skills.
  • Effective verbal and written communication skills.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office.
  • Ability to interact well with others in a team environment.
  • Working knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools.
  • Knowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferred.
  • Basic math skills.


Qualifications

High school diploma or equivalent. Previous experience in a customer service position helpful.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $18.00 - $20.00 per hour

Thank you for considering MAPFRE Insurance as part of your career journey.

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.

  • Policy Services Rep I

    2 weeks ago

    Webster, MA, United States MAPFRE Insurance Full time

    Policy Services Rep I Date: Nov 5, 2025 Location: Webster, MA, US Company: MAPFRE Work in our US HQ, Located in Webster MA Once your training is complete you can work hybrid 3 days in the office 2 days remote Some flexability in the hours: (7am-330pm) (730am - 4pm) or (8am -430pm) Occasionally there are opportunities for over time Daily responsibilities...

  • Policy Services Rep I

    2 weeks ago

    Webster, MA, United States MAPFRE Insurance Full time

    Policy Services Rep I Date: Nov 5, 2025 Location: Webster, MA, US Company: MAPFRE Work in our US HQ, Located in Webster MA Once your training is complete you can work hybrid 3 days in the office 2 days remote Some flexability in the hours: (7am-330pm) (730am - 4pm) or (8am -430pm) Occasionally there are opportunities for over time Daily responsibilities...

  • Policy Services Rep I

    2 weeks ago

    Webster, MA, United States Mapfre Full time

    Work in our US HQ, Located in Webster MA Once your training is complete you can work hybrid 3 days in the office 2 days remote Some flexability in the hours: (7am-330pm) (730am - 4pm) or (8am -430pm) Occasionally there are opportunities for over time Daily responsibilities include the screening, coding and input of all new business, renewal, and endorsement...

  • Auto Damage Insurance Claim Rep

    2 weeks ago

    Webster, MA, United States Mapfre Full time

    Job Summary:Position is Hybrid, within a commutable distance to Webster, MA (2 days in office/3 days remote). Will consider remote.Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training. Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST.Salary Range: $21.50 - $23.50 an hour based on experience....

  • Auto Damage Insurance Claim Rep

    1 week ago

    Webster, MA, United States Mapfre Full time

    Job Summary:Position is Hybrid, within a commutable distance to Webster, MA (2 days in office/3 days remote). Will consider remote.Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training. Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST.Salary Range: $21.50 - $23.50 an hour based on experience....

  • Service Operations Specialist

    7 days ago

    Webster, MA, United States JF Petroleum Group Full time

    Job Type Full-time Description The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. ...

  • Service Operations Specialist

    5 days ago

    Webster, MA, United States JF Petroleum Group Full time

    Job Type Full-time Description The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. ...

  • Service Operations Specialist

    4 days ago

    Webster, MA, United States JF Petroleum Group Full time

    Job Type Full-time Description The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. ...

  • Service Operations Specialist

    2 weeks ago

    Webster, MA, United States JF Petroleum Group Full time

    Job Type Full-time Description The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. ...

  • Service Operations Specialist

    2 weeks ago

    Webster, MA, United States JF Petroleum Group Full time

    Job Type Full-time Description The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. ...