Logistics Operations Coordinator
4 days ago
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
Location: Onsite Jacksonville, FL or Rockford, IL
Schedule: M-F, 8a-5p EST / 7a-4p CST
Salary range: $18.28 - $22.86 per hour based on experience
What work will you perform?
As a Logistics Operations Coordinator within Landstar's Automotive Solutions team, you will play a key role in ensuring a seamless customer experience for some of the most time-sensitive freight in the industry. Serving as a critical problem-solver and operational partner to Landstar Agents, Owner Operators (Landstar Business Capacity Owners/BCOs), and customers, you will help identify best practices, support on-time performance, and assist in resolving issues that arise throughout the shipment lifecycle. This role combines customer service, logistics coordination, and investigative work-ideal for someone who enjoys fast-paced problem-solving, variety in their day, and the opportunity to make a visible impact on service quality.
Essential Responsibilities:
- Monitor customer websites i.e. EDI, eSupplier Connect, Penske, LMS (Ryder) for on-time pickup and delivery.
- Respond to and resolve pickup, transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers.
- Document and complete any real or potential issue on the Landstar Service Incident Report (LSIR)/Exception Report.
- Handle all incoming customer calls tracking loads, adding or canceling shipments of contracted routes.
- Administer load enhancements to ensure coverage of automotive shipments.
- Monitor all loads in transit to ensure loads are tracking and progressing toward on time delivery.
- Assist agents in covering their automotive freight.
- Assist agents in understanding all customer scorecards and requirements.
- Train agents on how to use and update all customer websites.
- High School diploma or general education degree (GED)
- One year of administrative customer support
- 6 months of operational or transportation experience
- Geographical knowledge - North America
- Excellent working knowledge Word, Excel, Internet and Outlook, required.
- Excellent verbal and written communication skills
- Strong organizational skills
- Must be able to work independently; ability to research and utilize available resources to make decisions with limited supervision
- Capacity to manage multiple tasks, including long-term and short-term projects
Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.
Privacy Policy
Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.
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