Bodily Injury Claims Team Leader

Join GEICO and embark on a rewarding career filled with opportunities We take pride in our commitment to delivering exceptional coverage and support to millions of customers. Our continuous drive for innovation helps us meet and exceed customer expectations, and we are dedicated to making a positive impact through our shared mission.

When you become part of our team, you will find a workplace that values your contributions and fosters your professional growth. We emphasize The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

We are looking for a passionate and experienced Bodily Injury Claims Team Leader to join our Casualty Claims department. In this role, you will play a crucial part in empowering your team to manage attorney-represented automotive liability claims, handling:

• Complex investigations
• Coverage determinations
• Liability assessments
• Bodily injury claim resolutions through settlements and litigation

This position requires deep knowledge of litigation processes and the ability to strategically oversee claims represented by attorneys. If you are excited about developing talent, achieving results, and making an impact in automotive liability, we want to hear from you

What You'll Do:

• Lead, mentor, and inspire your team to deliver outstanding customer service and build trust.
• Utilize your expertise in property and casualty insurance to assist team members in resolving complex customer inquiries and claims.
• Provide guidance on evaluations that exceed your adjusters' personal authority, collaborating on claims that surpass delegated limits.
• Tailor your leadership style to enhance team members' skills and ensure they consistently exceed customer expectations.
• Monitor team performance using key performance indicators (KPIs) to improve efficiency, customer satisfaction, and retention.
• Hold your team accountable for achieving results, adhering to regulations, and providing exceptional service.
• Address escalated customer concerns with empathy and professionalism, showcasing GEICO's commitment to service excellence.
• Collaborate with leadership and cross-functional teams to identify and implement process improvements.
• Serve as a resource for team members on insurance-related questions, providing mentorship and enhancing their industry knowledge.

What We're Looking For:

• Minimum of 2 years of leadership experience in Bodily Injury claims with oversight of litigated cases.
• Active Adjuster license (required).
• Strong expertise in Casualty claims, including knowledge of industry regulations and best practices.
• Proven ability to guide associates in negotiating claim settlements effectively.
• Experience with various claims tools and the ability to assist team members.
• Strong adherence to compliance and regulatory standards.
• Ability to motivate and develop high-performing teams in a customer-centric environment.
• Results-oriented mindset, consistently meeting or exceeding performance goals.
• Exceptional interpersonal and communication skills, adapting leadership styles as needed.
• Analytical skills to utilize data for informed decision-making and improved outcomes.
• A collaborative mindset committed to fostering an inclusive culture of excellence.

Why Join GEICO?

• Make a Meaningful Impact: Contribute to resolving customer issues and enhancing satisfaction.
• Inclusive Culture: Work in a company that values diversity and encourages collaboration and innovation.
• Flexible Workplace: This position is M-F, 8:00 am - 4:30 pm, with a hybrid work model based in Richardson, TX. GEICO may adjust in-office requirements to meet business needs.
• Professional Growth: Take advantage of extensive training programs and development opportunities, including licensing and continuing education.
• Increased Earnings Potential: Starting salary ranges from $97,735 to $151,700 annually.
• Incentives and Recognition: Enjoy participation in corporate-wide bonus programs that reward top performers.

The GEICO Pledge:

Great Company: At GEICO, we protect our customers through life’s challenges and are continually evolving to meet their needs.

Great Careers: Enjoy a career where you can learn, grow, and thrive, supported by personalized development programs tailored to your potential.

Great Culture: Be part of an inclusive culture grounded in integrity and driven by a spirit of shared success.

Great Rewards: Benefit from a comprehensive rewards program focusing on your overall well-being and financial future.

• Competitive compensation, a 401K with a match, performance incentives, and tuition assistance.
• Access additional benefits like mental health support, fertility, and adoption assistance.
• Support for workplace flexibility, including the ability to work from anywhere in the US for up to four weeks per year.

GEICO is an equal opportunity employer, providing fair and equitable employment to all associates regardless of various protected characteristics. We accommodate qualified individuals with disabilities to ensure equal opportunity and a productive work environment.