Field support lead

18 hours ago

Milpitas, CA, United States Futran Tech Solutions Pvt. Ltd. Full time
Location: Milpitas, CA

Requirement: Onsite support

Responsibilities:
• Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings.
• Assist network support and infrastructure teams with troubleshooting and projects.
• Support Client SPOC with Reliability Calls for high-priority tickets (P1/P2) investigation and resolution.
• Aid local hardware support team with printers and shop floor peripherals.
• Coordinate application support incidents in the manufacturing plant.
• Act as a SPOC for BUIT (Business Team) Local support and external vendors.
• Resolve connection issues with weighing scales, including MOXA replacements and network components.
• Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues.
• Test network connectivity changes, including wireless and patching.
• Coordinate client application installations and ensure proper functioning.
• Liaise with equipment vendors for repair and maintenance.
• Provide initial troubleshooting for application issues and coordinate/escalate to resolution.
• Support IQOQ testing and technical change control activities.

Qualifications/Skills:
• Minimum 5 years of experience in Site IT support and incident management.
• Proficient in ITIL process and Service Asset Management.
• GxP knowledge strongly desired.
• Knowledgeable in network infrastructure
• Ability to work independently and provide off-hours support.
• Strong multitasking and coordination skills.

Preferred additional Skills:
• Pharma manufacturing experience, with IT Infra knowledge.
• MES knowledge is an added advantage.
• Cross Team/Dept Coordination.
• Familiarity with general Project Management principles
• Knowledge of multiple Operating Systems DBs.

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