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Climbing Gym Supervisor
2 weeks ago
Multnomah Athletic Club is more than Portland's most legendary hub of sports and socializing. It's like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, massage offerings, a boutique, plus a grand ballroom and variety of events spaces all in one place? To say that every employee of MAC has room to move is an understatement almost as big as MAC's 600,000 square feet of recreational possibilities.
Want a career with a future? A campus worth exploring? A one-of-a-kind community on which you can have a direct impact? MAC is all of those things and more.
Role
The Multnomah Athletic Club is seeking a Climbing Gym Supervisor to join the Outdoor Sports team. The Climbing Gym Supervisor position is a unique opportunity to run the day-to-day operations of our climbing gym at MAC. This position supervises the recreation climbing program, special events, and management of climbing gym staff. This position oversees all training curriculum, general operations in the climbing gym, and marketing of the gym offerings and events. MAC seeks candidates who are looking to establish a career in the climbing gym industry and help to develop leaders in our program. This position will manage a team of instructors and attendants on a weekly basis who are pursuing development opportunities through our program. The managing of people, evaluation of equipment, managing risk, and development of staff are key parts of the position. We are looking for a community-minded person who aligns with our value of creating lifelong climbers.
What You'll Do
Staff Leadership & Program Oversight
- Lead and manage a team of instructors and recreational camp staff to ensure all program curricula align with MAC standards and deliver exceptional member experiences.
- Oversee the development and execution of training and instructional materials, ensuring consistency and quality across all offerings.
- Partner with the Outdoor Manager to cross-train staff on MAC service principles and core values, fostering a culture of excellence and collaboration.
- Create and manage weekly schedules for classes and camps, adhering to established guidelines and timelines for posting.
- Facilitate daily staff huddles to communicate operational updates, departmental priorities, and location-specific information.
- Ensure the Climbing Gym meets all safety and cleanliness standards through regular inspections and proactive issue resolution.
- Submit and track maintenance, housekeeping, and technology work orders; coordinate timely repairs or replacements of equipment in collaboration with relevant departments.
- Work closely with the Head Route Setter to align programming with route setting needs and timelines.
- Attend weekly or bi-weekly meetings with the Outdoor Manager to align on departmental goals and initiatives.
- Participate in committee and club leadership meetings as assigned to represent the Climbing Gym and Outdoor Department.
- Respond promptly and professionally to member feedback, including sounding board comments, website submissions, and direct communications.
- Champion the MAC Code of Conduct and model high standards of member service in all club activities.
- Assist in the development and management of the Outdoor Department's annual operating budget, ensuring alignment with strategic goals.
- Implement departmental policies and procedures to support operational efficiency and compliance.
- At least 5 years' experience working in a climbing gym with route setting experience preferred.
- CWA Provider is required or obtained within the 1st year of filling the position.
- Working knowledge and proven experience required on belay system using many different belay devices, safety techniques and checks on harness and belay, basic knots necessary for climbing.
- Ability to Lead Climb and proficiently teach this aspect of climbing to comply with industry standards.
- Significant experience in the field of recreation including experience in outdoor related activities preferred.
At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:
- Full-time employees: Enjoy medical, dental, and vision insurance.
- Facility access: Free access to our exercise room and classes, climbing gym, and pools.
- Convenience: Free parking and discounted public transportation passes.
- Retirement: Participate in our 401(k) program with an employer match.
- Well-being: Access our Employee Assistance Program (EAP) for free.
- Perks: Enjoy discounts on club services and meals.
Apply today
#LI-Onsite
The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
