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Helpdesk Technician

2 weeks ago

Columbia, SC, United States Hansen Talent Group Full time
Hansen Talent Group is seeking a Desktop Support Technician to support a large agency in Columbia, SC. This is a fully onsite role, Monday through Friday (8am-5pm).

What you'll do:
  • Provide hands-on technical support for desktops, laptops, tablets, printers, scanners, and other end-user equipment.
  • You'll build and deploy devices using Microsoft Endpoint Configuration Manager (MECM), ensure proper encryption and configuration, document assets, and assist with maintenance, troubleshooting, and equipment lifecycle processes.
  • This role requires ensuring endpoints remain connected for compliance, supporting users through the help desk system, and performing monthly patching responsibilities for tablets and iPads.
  • You will also support equipment disposal, routine repairs, and coordination with vendor support as needed.
What you need:
  • Desktop and networked systems support experience including hands-on hardware/software installation and computer deployment
  • Experience with Microsoft Endpoint Configuration Manager (MECM)
  • Strong knowledge of Windows OS, Microsoft Office Suite, and standard end-user devices
  • Ability to diagnose hardware/software issues and document work in a ticketing system
  • Strong communication, troubleshooting, and documentation skills
Preferred:
  • Experience with help desk ticketing systems
  • Experience with the NTS Network
  • Experience with Active Directory or InTune


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