Bilingual (Spanish) Senior Programs Coordinator

Description

Position Title: Senior's Program Coordinator
Department: Network Programs | Reports to: Senior's Program Manager
Classification: Full-time Non-Exempt | Level: Coordinator

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions.

Through a combination of direct-service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually.

We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation. We're seeking dedicated, mission-driven professionals to help us shape a healthier future for our neighbors. Join us in our vision of ensuring that all Central Texans will have immediate and equitable access to nutritious food.

Position Overview

Reporting to the Senior's Program Manager, the Senior's Program Coordinator coordinatesthe development of new and strengthening existing, programming that serves CTFB senior clients. This position is responsible for building systems and coordinating the logistics for programs serving seniors.

Relationships

This position is highly visible both internally and externally requiring strong relationship management and communication skills. Proven and demonstrated professionalism, effective communication skills and customer service mindset to achieve goals are necessary for this role.

Your Qualifications

• High School or equivalent required, Bachelor's degree in Social Work, Public Policy or related field preferred
• 2+ years related work experience
• Experience providing superior customer service with a focus on relationship management in a service-delivery setting.
• Ability to adapt communication style to unique audience and cultural context, proactively identifying and overcoming breakdowns in communication.
• Flexibility in response to change, adapting quickly to shifting priorities while staying focused on solving problems with creative solutions.
• Ability to interact effectively in the community and at multiple levels within organizations, especially those serving culturally and economically diverse communities.
• High level of emotional intelligence, political astuteness, diplomacy and relationship building skills.
• Good judgment and discretion; strong ethical character capable of handling confidential information.
• An understanding of and value equity as an organizational operating principle and are committed to continued learning on issues related to diversity, equity and inclusion.
• Experience with food distribution programs and/or other program development and implementation preferred.
• Experience with federal Senior programming such as CSFP.
• Experience with Customer Relationship Management (CRM) systems, especially Salesforce preferred.
• Knowledge of racial justice, social equity and systemic racism; sensitivity to issues and concerns of communities of color and other diverse groups.

• Ability to balance attention to detail and goal/vision within program implementation.

• Experience using Microsoft Office Suite

• Belief in CTFB's mission, vision, values and culture

• Display a willingness and desire to work with people from diverse ethnic, socioeconomic and religious backgrounds.

• Display a commitment to service above all else.

• Bilingual (English/Spanish)

Your Responsibilities

• Coordinate the daily operations of the CSFP, HOPE and Golden Harvest programs.

• Support program partners with outreach materials to promote services to target populations.

• Coordinate a portfolio of senior distribution program sites. Overseeing ordering, distributions, implementing client feedback systems, and maintaining files.

• Escalate program partner or client complaints and other issues to the Program Manager in a timely manner.

• Assist with program development including updating policies and procedures.

• Assist with researching and pursuing new partnership opportunities and program models for future and existing initiatives

• Attend relevant community meetings to build Senior populations network and inform programming decisions

• Contribute to the design of Senior programming models and initiatives

• Build relationships across departments to support team and organizational priorities

• Become a subject matter expert in CSFP/TEFAP/USDA commodity programming and ensure partners are in adherence through routine site visit and data tracking and reporting.

• Utilize databases and implement partner utilization of systems to streamline processes and procedures of Senior programming.
• Support the Network Standards and Capacity Team working with Partner Agencies that operate CTFB senior programs with routine trainings and questions as needed.

• Support all programs and services including direct distributions as needed.

• Assist in the preparation of reports, data gathering, and completion of goals, metrics and deadlines.

• Commit to supporting CTFB's mission, vision, values, and culture

• Perform additional duties as necessary and/or requested including utilizing language skills you possess for those we serve and the organization.

Working Conditions

• Hours of Operation: Although organization hours are Monday-Friday, 8:00 a.m. - 5:00 p.m., after hours work is required occasionally throughout the year, especially during peak times and disaster relief.

• Environment: This position works in the field and office setting. Conditions include working inside, working outside in various weather conditions such as extreme heat, cold or rain, working around machines with moving parts and moving objects, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, truck, and airplane.

• Travel: CTFB serves 21 counties in central Texas and often requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meeting for some positions. Valid government-issued Driver's License and proof of liability insurance required.

• Physical Conditions: This position requires the ability to lift 5 to 50 pounds, stand and walk for up to 4 hours at a time, bend over, and be adaptable for the needs of the distribution.

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